Rooms Controller

Vacatia, Inc.; Kissimmee (FL); Hybrid; USD 20,000 - 29,000; Full time

Job summary

Vacatia, Inc. is hiring a Room Controls team member in Kissimmee to help manage room assignments, coordinate with Front Desk and Reservations, and ensure a smooth guest experience behind the scenes.

The role requires 2+ years of front office experience in a resort or timeshare setting, strong organization and multitasking, proficiency with MS Office and reservation systems, and excellent communication and problem-solving abilities.

Qualifications

• 2+ years of front office experience in a resort or timeshare setting.
• Strong organizational and multitasking skills.
• Proficiency in Microsoft Office and reservation management systems.
• Excellent communication and problem-solving abilities.
• Dependable, detail-oriented, and able to work well independently or as part of a team.

Responsibilities

• Manage room assignments for all pending and last-minute reservations
• Collaborate with Front Desk and Reservations to ensure smooth operations
• Monitor room inventory and communicate occupancy updates to management
• Identify and report potential overbooking or availability issues
• Respond to guest messages and reviews across online travel platforms
• Maintain accuracy in documentation, reports, and system entries
• Assist with check-ins, check-outs, and guest service needs as required
• Provide professional, courteous communication with both guests and team members

Skills

Front desk experience

Organizational skills

MS Office

Reservation systems

Guest communication

Tools

Reservation management systems

Job description

Now Hiring: Rooms Control | Keep Our Resort Operations Running Smoothly!

Location: 2975 Arabian Nights Blvd, Kissimmee, FL 34747

Pay rate: $18/hr

Are you detail-oriented, organized, and passionate about delivering great guest experiences behind the scenes? Do you enjoy problem-solving and ensuring everything runs like clockwork? If so, we’d love to meet you!

We’re currently seeking a Room Control team member to join our resort operations. In this vital role, you’ll help manage room assignments, coordinate with multiple departments, and ensure every guest enjoys a smooth check-in experience. You’ll also monitor room inventory, respond to online guest inquiries, and support our Front Desk and Reservations teams with precision and professionalism.

What You’ll Do:

Manage room assignments for all pending and last-minute reservations

Collaborate with Front Desk and Reservations to ensure smooth operations

Monitor room inventory and communicate occupancy updates to management

Identify and report potential overbooking or availability issues

Respond to guest messages and reviews across online travel platforms

Maintain accuracy in documentation, reports, and system entries

Assist with check-ins, check-outs, and guest service needs as required

Provide professional, courteous communication with both guests and team members

What We’re Looking For:

2+ years of front office experience; resort or timeshare background preferred

Strong organizational and multitasking skills

Proficiency in Microsoft Office and reservation management systems

Excellent communication and problem-solving abilities

Dependable, detail-oriented, and able to work well independently or as part of a team

Why Join Us?

Be part of a supportive, team-oriented resort environment

Gain valuable experience in resort operations and guest relations

Opportunities for professional growth within hospitality