Rooms Controller

Vacatia; Kissimmee (FL); On-site; USD 20,000 - 29,000; Full time

Job summary

Vacatia is hiring for a Rooms Control position in Kissimmee, FL. The role focuses on managing room assignments, coordinating with Front Desk and Reservations, and keeping inventory accurate to ensure a smooth guest experience.

Ideal candidates have 2+ years in resort front office, strong organizational skills, and proficiency with MS Office and reservation systems. This on-site role supports guest relations and operations teams with professionalism.

Qualifications

• 2+ years of front office experience in hospitality or resort settings.
• Strong communication and problem-solving abilities are required.
• Ability to multitask and work well in a team or independently.

Responsibilities

• Manage room assignments for pending and last-minute reservations.
• Collaborate with Front Desk and Reservations for smooth operations.
• Monitor room inventory and communicate occupancy updates to management.
• Identify and report overbooking or availability issues.
• Respond to guest messages and reviews on online travel platforms.
• Maintain accurate documentation, reports, and system entries.
• Assist with check-ins and check-outs as needed.

Skills

Front office experience

Multitasking

Teamwork

Communication

Tools

Microsoft Office

Reservation management systems

Job description

Now Hiring: Rooms Control | Keep Our Resort Operations Running Smoothly!

Location: 2975 Arabian Nights Blvd, Kissimmee, FL 34747

Pay rate: $18/hr

Are you detail-oriented, organized, and passionate about delivering great guest experiences behind the scenes? Do you enjoy problem-solving and ensuring everything runs like clockwork? If so, we’d love to meet you!

We’re currently seeking a Room Control team member to join our resort operations. In this vital role, you’ll help manage room assignments, coordinate with multiple departments, and ensure every guest enjoys a smooth check-in experience. You’ll also monitor room inventory, respond to online guest inquiries, and support our Front Desk and Reservations teams with precision and professionalism.

What You’ll Do:

• Manage room assignments for all pending and last-minute reservations
• Collaborate with Front Desk and Reservations to ensure smooth operations
• Monitor room inventory and communicate occupancy updates to management
• Identify and report potential overbooking or availability issues
• Respond to guest messages and reviews across online travel platforms
• Maintain accuracy in documentation, reports, and system entries
• Assist with check-ins, check-outs, and guest service needs as required
• Provide professional, courteous communication with both guests and team members

What We’re Looking For:

• 2+ years of front office experience; resort or timeshare background preferred
• Strong organizational and multitasking skills
• Proficiency in Microsoft Office and reservation management systems
• Excellent communication and problem-solving abilities
• Dependable, detail-oriented, and able to work well independently or as part of a team

Why Join Us:

• Be part of a supportive, team-oriented resort environment
• Gain valuable experience in resort operations and guest relations
• Opportunities for professional growth within hospitality

Ready to bring your organization skills and hospitality experience to our resort team?