F & B Manager

Hyatt Hotels Corporation; Kansas City, Northern (MO, KY); Hybrid; USD 85,000 - 120,000; Full time

Job summary

Hyatt Regency Grand Cypress in Orlando, FL is seeking an experienced Food & Beverage leader to oversee a dynamic team in a luxury hotel setting. You will drive guest-focused service, manage budgets, and coordinate banquet and event experiences that align with the brand.

The role requires strong leadership, extensive F&B knowledge, and a track record of boosting sales and profitability within upscale hospitality environments. An emphasis on training, scheduling, and brand standards is essential.

Qualifications

• Minimum 4 years of experience in a Food & Beverage management role, preferably within luxury hotels, resorts, or upscale hospitality environments.
• Bachelor's Degree in Hospitality Management, Hotel Management, Business Administration, or a related field is preferred
• Strong knowledge of luxury hospitality service standards and Food & Beverage operations.
• Strong commercial acumen with a proven track record of increasing F&B sales and profitability.
• Proficiency in F&B management systems, POS systems, and other relevant hospitality software.
• Excellent communication, leadership, and interpersonal skills.

Responsibilities

• Lead and develop the F&B team to deliver world-class service.
• Delegate responsibilities based on ability while ensuring authority and resources.
• Recruit, interview, and hire high-quality staff.
• Communicate the brand vision and ensure it is reflected in department practices.
• Train team for current roles and future growth.
• Set and maintain high performance standards.
• Schedule staff to meet business needs and optimize coverage.
• Plan and monitor annual F&B budgets, controlling costs and maximizing value for guests.
• Ensure cash-handling procedures are correctly followed in all departments.
• Coordinate banquet, buffet setups and themes with hotel image and marketing.

Skills

Leadership

Communication

Team Building

Staff Recruitment

Training

Budgeting

Cost Control

Cash Handling

Brand Standards

F&B Operations

Education

Bachelor's Degree in Hospitality Management

Tools

POS Systems

F&B Management Systems

Job description

"I joined as a server on the catering staff. Thanks to Hyatt's training and support, I now oversee a brilliant team that helps brings events to life."

• Build teamwork and enhance the team’s commitment to their work and the hotel.
• Delegate appropriate responsibility to others based on their ability whilst ensuring they have sufficient authority and resources.
• Achieve a record of success in recruiting, interviewing and hiring people.(“Getting the right person in the right job”)
• Communicate the vision and brand personality to the team and ensure it is integrated in the department’s business practices.
• Actively and successfully train people for current assignments and future growth.
• Set and communicate high performance standards.
• Recognize outstanding individual performance in the department and deal with substandard performance fairly, immediately and constructively.
• Ensure all employees under your supervision are scheduled in accordance with business needs.

Budgeting and Finance

• Prepare the annual business plan for all F&B outlets.
• Monitor the outlets’ budget and proactively implement corrective action where necessary.
• Control cost whilst ensuring guests get value for money.

Communication

• Communicate effectively within the organization at all levels using the most appropriate communication method for the matter concerned.
• Conduct regular brief, concise, well prepared departmental meetings and ensure follow-up.

Other

• Adjust to changes in job requirements and the hotel’s operational strategies to meet business needs.
• Maintain an efficient and effective administrative system.
• Continue professional development by self-directed learning and participation in company sponsored training programs.
• Keep abreast of developments affecting your field of expertise.

Technical Expertise

• Plan and recommend replacement of FF&E and OE in accordance with needs and available budget.
• Attain the highest banquet yield achievable.
• Ensure the correct implementation of all cash-handling procedures in the departments under your supervision.
• Ensure banquet, buffet set-up and banquet function themes are creative and in accordance with the hotel’s image.
• Constantly seek to profit engineer by monitoring cost of sales and implementing revenues-increasing products/programs activities.
• Work together with Marketing Communications to achieve high impact exposure of the hotel’s F&B facilities in the market.

Qualifications

Minimum 4 years of experience in a Food & Beverage management role, preferably within luxury hotels, resorts, or upscale hospitality environments.

Bachelor's Degree in Hospitality Management, Hotel Management, Business Administration, or a related field is preferred

• Strong knowledge of luxury hospitality service standards and Food & Beverage operations.
• Strong commercial acumen with a proven track record of increasing F&B sales and profitability.
• Proficiency in F&B management systems, POS systems, and other relevant hospitality software.
• Excellent communication, leadership, and interpersonal skills.
• Highly presentable, professional, and guest-focused.
• Outgoing and energetic personality with strong relationship-building abilities.
• Strong organizational, analytical, problem-solving, and decision-making skills.
• Fluency in English; additional languages will be an advantage.

Hyatt Regency Grand Cypress | Orlando , FL , US

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