Guest Experience & Reservations Coordinator

Hyatt Hotels Corporation; Park City (UT); Hybrid; USD 30,000 - 42,000; Full time

Job summary

Hyatt Regency Grand Cypress in Orlando is seeking a friendly receptionist who will manage guest relations from check-in to check-out, aiming to maximize satisfaction and occupancy. The role involves coordination with housekeeping and other departments to ensure seamless service and accurate reservation handling.

Strong communication, attentiveness, and multitasking are essential for a welcoming experience. Experience in hospitality reception or reservations is preferred; training will cover all

Qualifications

• Provide excellent service to continually boost guest satisfaction.
• Maintain reservation schedules and manage arrivals/departures.
• Handle physical and telephone reception efficiently.
• Perform daily accounting, collections, and registration of reservations.
• Collaborate with housekeeping, maintenance and other departments.
• Follow all reception procedures including pricing and policy adherence.

Responsibilities

• Greet guests and manage check-in/check-out smoothly.
• Update and verify reservations, room assignments and arrivals.
• Coordinate with other departments to ensure guest needs are met.
• Process payments and manage billing-related tasks accurately.
• Respond to inquiries and resolve issues promptly.

Skills

Customer service

Reservation management

Communication skills

Multitasking

Tools

Credit card processing

Job description

Hyatt Regency Grand Cypress in Orlando is seeking a friendly receptionist who will manage guest relations from check-in to check-out, aiming to maximize satisfaction and occupancy. The role involves coordination with housekeeping and other departments to ensure seamless service and accurate reservation handling.

Strong communication, attentiveness, and multitasking are essential for a welcoming experience. Experience in hospitality reception or reservations is preferred; training will cover all