Receptionist

Bryant & Stratton College; Northern, New York (KY, NY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Bryant & Stratton College is seeking a friendly Admissions Front Desk Specialist to welcome guests, answer calls, and route inquiries to the appropriate department. You’ll manage lead input and updates in the CRM, assist with Admissions communications, and support campus events to ensure a smooth student intake.

The ideal candidate demonstrates strong multitasking, effective communication, and reliable administrative skills in a fast-paced campus environment.

Responsibilities

• Provide timely, courteous service to customers at first contact.
• Answer incoming calls at the reception desk and direct inquiries to the appropriate associate or department.
• Input and update leads and data in the CRM system with accuracy and timeliness.
• Coordinate campus events such as Orientation and Registration.
• Assist with admissions processes and related communications as needed.

Skills

Multitasking

Flexible

Communication

Job description

• Leads the customer service activities at the point of first contact. (i.e., provide timely, courteous, and proficient service to both internal and external customers)
• Answers all incoming calls and directs inquires at the reception desk in a professional manner to the appropriate associate or department.
• Offers assistance and directions to all visitors at the Campus, and takes accurate messages as needed.
• Inputs and updates all leads and data in the CRM system in an accurate/timely basis (i.e., appointments, phone comments, and interview comments).
• Processes correspondence for Admissions department as needed.
• Processes and distributes mail in compliance with U.S. Postal regulations as needed.
• Maintains the front coffee area and employee lounge including cleaning, supply replenishment, vendor relationship
• Administrative assignments as directed by the Dean of Student Services
• Coordinate events on campus such as Orientation, Registration, and any luncheons on campus
• Performs all other assigned duties by Campus Management

This position is eligible for overtime

Please note that the compensation information is a good faith estimate of the base pay for this position. The selected candidate’s actual base pay for this role will take into account a wide range of non-discriminatory factors including but not limited to skill sets, experience and training, licensure and certifications, and other business and organizational needs. At Bryant & Stratton College, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. Information about the total compensation package for this position will be provided during the interview process.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. Bryant & Stratton College is an Equal Opportunity Employer.

Qualifications

Skills

Preferred

Multitasking Novice

Flexible Novice

Communication Novice

Behaviors

Preferred

Enthusiastic : Shows intense and eager enjoyment and interest

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.