Receptionist

Greater Lawrence Community Action Council, Inc.; Lawrence (MA); On-site; USD 23,000 - 32,000; Part time

Job summary

Greater Lawrence Community Action Council, Inc. in Lawrence, MA is seeking a seasonal receptionist to answer phones, greet clients, and provide program information. You will review appointment documents, date stamp mail, file applications, and support intake staff as needed.

Availability for Saturdays may be required; CORI/SORI clearance is expected within 30 days. Strong interpersonal and written communication skills, a High School diploma or GED, and bilingual English/Spanish abilities are

Qualifications

• High School Diploma or GED required.
• Strong interpersonal and telephone communication skills.
• Experience in general office procedures.
• Bilingual English/Spanish required.
• CORI & SORI clearance within 30 days of employment.
• Ability to work listed schedule and Saturdays as needed.

Responsibilities

• Answer telephones and assist clients entering the office.
• Provide program information and help with appointments.
• Review and date stamp applications and documents.
• Open, stamp, scan, and sort mail/faxes for intake workers.
• Assist in clerical duties and file management as required.

Skills

Interpersonal skills

Telephone manners

Written communication

People oriented

Bilingual English/Spanish

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Receptionist# ReceptionistHot JobLEAP - Lawrence, MA 01840## OverviewSalary Range$20.00 - $20.00 HourlyPosition TypeSeasonalJob ShiftDay## Description### **Job Summary:*** ### **This is a seasonal position.*** ### **Work Hours:****Monday, Tuesday, Wednesday, and Friday: 8:30 a.m.–4:30 p.m.; Thursday: 10:00 a.m.–6:00 p.m.; Saturdays as needed.**The Receptionist is a seasonal position responsible for answering the telephones, assisting clients walking into the office, with program information, informing clients of information required for appointments, reviewing information for appointments, photocopying, and keeping track of clients in emergency situations. Open, date stamp, scan, sort mail/faxes between intake workers, and different heating sources, when needed making file folders and filing applications, assist in clerical duties in the daily operation of the program and performing general duties as required. Employees may also be scheduled to work Saturdays as needed.**Essential Functions/Key Responsibilities:*** Interviewing new clients prior to their appointment.* Reviewing applications to determine if any mistakes have been made or information is needed.* Making sure all documentation has been date stamped.* Matching documentation that comes in the mail/ fax to intake worker.* Filing applications, verifications as needed.* Sending outgoing mailings follow up appointment forms with reminder time, date, and required documentation for scheduled appointment.* Answer telephones* Assisting clients with making appointments, and program information, informing clients of information required for appointments, reviewing information for appointments.* Date stamps all mail and faxes.* Sorting and filing mail, faxes to intake workers.* Other duties as assigned based on the needs of the program.**Skills & Qualifications:*** High School Diploma or GED Required.* Must be people oriented, have good interpersonal and telephone manners, verbal, and written communication skills.* You must have some experience in general office procedures.* Experience in social service area preferred.* Ability to learn and perform all program operations.* Bilingual (English/Spanish) required.* Must have a suitable CORI & SORI completed within the first thirty (30) days of employment.* Availability to work the listed schedule and Saturdays as needed.* Ability to work effectively with and meet the needs of people from a diverse range of backgrounds, cultures, and identities, including underserved communities and people from the different racial groups, socioeconomic statuses, nationalities, and languages that make up GLCAC’s clientele to support the agency’s mission of building a more diverse, equitable and inclusive organization for employees and clients alike.**Other:****Supervisory Responsibility:**None**Travel:** May be required**Physical Demands:** This job regularly requires the employee to sit, walk and stand as well as use hands repetitively to handle or operate standard office equipment. The employee is occasionally required to kneel, crouch, or crawl. The employee must frequently lift and/or move up to ten pounds and occasionally lift and/or move up to twenty-five pounds.**Work Environment:** This job operates in a professional office environment and uses standard office equipment, such as computers, phones, photocopiers, filing cabinets, and fax machines.