Receptionist

GREATER LAWRENCE COMMUNITY ACTION COUNCIL; Lawrence (MA); On-site; USD 19,000 - 25,000; Part time

Job summary

The Greater Lawrence Community Action Council in Lawrence, MA seeks a Seasonal Receptionist to perform front-desk duties, answer phones, assist clients with program information, and guide them through appointment requirements. The role includes basic clerical tasks and coordinating mail and documents.

Qualifications include a High School diploma or GED and bilingual English/Spanish ability. CORI/SORI screening is required within 30 days of employment. Seasonal schedule with Saturday as needed.

Qualifications

• High school diploma or GED required.
• Bilingual English/Spanish required to serve diverse clients.
• Strong interpersonal and telephone manners, plus written and verbal communication skills.
• Experience in general office procedures and ability to learn program operations.

Responsibilities

• Answer telephones and assist clients entering the office.
• Provide program information and advise on appointment requirements.
• Review information for appointments and date stamp mail/documents.
• Assist with clerical duties and maintain client records for emergencies.
• Perform daily general duties and support intake workers as needed.

Skills

Bilingual English/Spanish

Interpersonal skills

Telephone manners

Verbal communication

Written communication

Education

High School Diploma or GED

Job description

Job Summary:This is a seasonal position.Work Hours: Monday, Tuesday, Wednesday, and Friday: 8:30 a.m.–4:30 p.m.; Thursday: 10:00 a.m.–6:00 p.m.; Saturdays as needed.The Receptionist is a seasonal position responsible for answering the telephones, assisting clients walking into the office, with program information, informing clients of information required for appointments, reviewing information for appointments, photocopying, and keeping track of clients in emergency situations. Open, date stamp, scan, sort mail/faxes between intake workers, and different heating sources, when needed making file folders and filing applications, assist in clerical duties in the daily operation of the program and performing general duties as required. Employees may also be scheduled to work Saturdays as needed.Essential Functions/Key Responsibilities:Interviewing new clients prior to their appointment.Reviewing applications to determine if any mistakes have been made or information is needed.Making sure all documentation has been date stamped.Matching documentation that comes in the mail/ fax to intake worker.Filing applications, verifications as needed.Sending outgoing mailings follow up appointment forms with reminder time, date, and required documentation for scheduled appointment.Answer telephonesAssisting clients with making appointments, and program information, informing clients of information required for appointments, reviewing information for appointments.Date stamps all mail and faxes.Sorting and filing mail, faxes to intake workers.Other duties as assigned based on the needs of the program.Skills & Qualifications:High School Diploma or GED Required.Must be people oriented, have good interpersonal and telephone manners, verbal, and written communication skills.You must have some experience in general office procedures.Experience in social service area preferred.Ability to learn and perform all program operations.Bilingual (English/Spanish) required.Must have a suitable CORI & SORI completed within the first thirty (30) days of employment.Availability to work the listed schedule and Saturdays as needed.Ability to work effectively with and meet the needs of people from a diverse range of backgrounds, cultures, and identities, including underserved communities and people from the different racial groups, socioeconomic statuses, nationalities, and languages that make up GLCAC’s clientele to support the agency’s mission of building a more diverse, equitable and inclusive organization for employees and clients alike.Other:Supervisory Responsibility: NoneTravel: May be requiredPhysical Demands: This job regularly requires the employee to sit, walk and stand as well as use hands repetitively to handle or operate standard office equipment. The employee is occasionally required to kneel, crouch, or crawl. The employee must frequently lift and/or move up to ten pounds and occasionally lift and/or move up to twenty-five pounds.Work Environment: This job operates in a professional office environment and uses standard office equipment, such as computers, phones, photocopiers, filing cabinets, and fax machines.