Bilingual Front Desk Support - Receptionist

Catholic-Charities-Serving-Central-Washington; Richland (WA); In loco; USD 26.000 - 30.000; Tempo pieno

Descrizione del lavoro

Catholic Charities Serving Central Washington is seeking a Front Desk Support Receptionist to greet clients, answer calls, and direct people to appointments with warmth and professionalism. This role emphasizes confidentiality and HIPAA compliance while providing accurate information to staff and visitors.

Responsibilities include clerical tasks, collecting payments, sending letters, stocking supplies, and ensuring a calm reception area.

Competenze

• High School Diploma or GED required.
• Previous clerical or administrative work preferred.
• Bilingual English/Spanish required.
• Proficiency with Microsoft Word and standard office equipment.

Mansioni

• Answer telephone calls and direct messages while maintaining confidentiality.
• Greet clients and visitors and direct to appointments.
• Maintain staff schedule and handle mail and supplies.
• Check in clients and verify insurance coverage; collect payments and issue receipts.
• Send clinician letters and manage outpatient forms.
• Provide friendly, professional service to clients and staff; enforce policies and maintain a calm reception area.

Conoscenze

Bilingual English/Spanish

Customer service

Confidentiality

Formazione

High School Diploma or GED

Strumenti

Microsoft Word

Office equipment

Descrizione del lavoro

Position Summary:The Front Desk Support Receptionist is responsible for supporting the agency by delivering efficient and caring service to all callers and clients, ensuring accurate and timely information to staff and completing tasks promptly and professionally.Responsibilities:Clerical & Administrative SupportAnswers telephone calls and directs messages as needed, following confidentiality and HIPAA protocol at all timesGreets all clients and visitors and directs to appointments and meetingsMaintains an up-to-date staff schedule (on duty, trainings, sick leave)Handles incoming/outgoing mail, including monthly postage reportMaintains office equipment and supplies (stocking paper, toner, etc.)Performs front desk opening and closing proceduresProgram SupportCheck in clients and verify current insurance coverage for each appointmentCollects client payments and issues receipts, recording all payments accurately in the daily logSends clinician letters and confirm completion via emailEnsures outpatient forms are well-stocked and rush basket assignments are completedClient & Staff InteractionProvides professional, friendly and attentive service to clients and staffEnforces confidentiality, payment policies, and waiting area rulesMaintains a calm, low-noise reception environmentDemonstrates flexibility to meet evolving needsPerforms other duties as assignedJob Requirements:The following requirements are those that are normally required for performance of this position. Any disabled applicant or incumbent who does not meet one or more of the requirements, but who can perform the essential function of the job (with or without reasonable accommodations) shall be deemed to meet these requirements.Physical Requirements:This position normally requires the physical demands of sitting, standing, walking, bending, lifting or performing other work requiring low physical exertion, talking and hearing on a regular basis to perform the job requirements. These physical demands are required up to 90% of the time.Travel Requirement:This position requires minimal travel if based in Yakima due to having two primary office locations. Travel between offices is required to provide back up coverage for absences and to attend staff meetings.Non-Physical Requirements:EducationHigh School Diploma or GED requiredExperiencePrevious clerical or administrative work preferredSpecial SkillsBilingual (English/Spanish) requiredPleasant, professional, welcoming and friendly demeanor with staff and clientsDetail-oriented and able to multi-task in a busy office settingProficiency using Microsoft WordExperienced use of standard office equipment, including copier, fax, answering machine, postage meter, multi-line phone, and calculatorEmployment is conditional upon:Being cleared by criminal background check and fingerprinting when requiredWage Range: $19 - $22 per hour, depending on experienceWork Schedule: Monday - Thursday 9:15am to 6:15pm; Friday 8am to 5pmBenefits:13 paid holidays, 12 days of vacation, 12 days of sick leave per yearHealth insurance including medical & prescription coverage, with optional dental and vision insurance plans. Majority of premiums paid by Catholic CharitiesRetirement 403(b) Plan: employee contributions commence upon employment; Catholic Charities contributes 2% of monthly income and matches up to 4% of employee contributions following 6 months of employmentBasic Life Insurance paid 100% by Catholic CharitiesFlexible Spending Account eligibility following 6 months of employmentEducation Assistance Program reimbursing up to $5,250 per year for approved continuing education after 6 months of employmentAdditional voluntary insurances including supplemental life, accidental death & dismemberment (AD&D), critical illness, long term disability, accident, and ID theftEmployee Assistance Program includes 3 counseling sessions per year, legal consultations, financial coaching, and other wellbeing toolsAnnual longevity awards begin at 5 years of employmentIt is the practice of Catholic Charities to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, national origin, sex, age, disability, citizenship status, marital status, creed, genetic predisposition or carrier status, sexual orientation, gender expression, or any other characteristic protected by applicable law. Applicants from underrepresented backgrounds are encouraged to apply. We gladly offer reasonable accommodations to individuals with disabilities to support participation in the hiring process and employment.