Receptionist

Jacksonville Emergency & Family Dental Care; Jacksonville (FL); On-site; USD 28,000 - 36,000; Part time

Job summary

Jacksonville Emergency & Family Dental Care is seeking a weekend receptionist to be the first point of contact for patients and visitors. You will greet patients, sign them in, schedule future appointments, and handle incoming calls to ensure smooth daily operations.

The role focuses on delivering friendly service, maintaining an organized front desk, and supporting dental staff by managing patient information and payments. Weekend shifts require professionalism and attentiveness.

Responsibilities

• Greet patients and sign them in and out.
• Answer telephones and manage incoming calls.
• Schedule appointments and maintain the appointment book.
• Confirm appointments and follow up on no-shows or cancellations.
• Register patients on the sign-in sheet.
• Post charges and payments to patient accounts.
• Maintain a clean, welcoming waiting area and assist with forms.

Skills

Customer service

Communication

Phone handling

Scheduling appointments

Billing and payments

Job description

PURPOSE OF THE JOB: WEEKENDS ONLY

The Receptionist serves as the first line of customer service for all patients and visitors entering our office. This role is essential in ensuring that patients receive the best possible service. Responsibilities include greeting patients, signing them in, scheduling future appointments, and handling incoming phone calls. The Receptionist will assist in maintaining a welcoming and efficient environment.

RESPONSIBILITIES:

• Acknowledge, smile, and greet patients upon arrival and dismissal.
• Respond to patient questions and concerns.
• Answer telephones and manage incoming calls.
• Schedule appointments and maintain the appointment book.
• Confirm appointments and follow up on no-shows or cancellations.
• Register patients on the sign-in sheet.
• Post charges and payments to patient accounts.
• Check voicemail daily.
• Maintain a clean and friendly waiting area for patients.
• Assist patients with completing necessary forms and documentation.
• Verify and update patient information in the system.
• Coordinate with dental staff to ensure smooth patient flow and minimize waiting times.
• Handle patient inquiries regarding billing and insurance.
• Provide information about dental services and procedures.
• Manage office supplies and ensure the reception area is well stocked.
• Assist with administrative tasks as needed, such as filing, data entry, and record keeping.