Dental Receptionist - Part Time

Mountainlands Community Health Center, Inc.; Provo (UT); On-site; USD 18,184 - 25,898; Part time

Job summary

Mountainlands Community Health Center, Inc. is hiring a Dental Receptionist in Provo, Utah. This role involves managing patient appointments, answering calls, and guiding clients through various processes to ensure an efficient dental practice.

Ideal candidates should possess strong customer service skills, a high school diploma or GED (dental certifications preferred), and proficiency in multi-line phones. Bilingual candidates (English/Spanish) are encouraged to apply. Competitive salary starts at $16.00 per hour, based on experience.

Qualifications

• High school diploma or GED required; dental assistant or x-ray certification preferred.
• Bilingual: English/Spanish preferred.
• Computer skills and software aptitude required.

Responsibilities

• Greets and welcomes patients; performs check-in tasks.
• Answers phone calls for appointment scheduling and cancellations.
• Responsible for calling insurance companies to verify insurance.

Skills

Customer service skills

Multi-line phone proficiency

Communication skills

Computer skills and software aptitude

Education

High school diploma or GED

Dental assistant or x-ray certification

Job description

Description

Job Title: Dental Receptionist

FLSA Status: NE

Reports to: Dental Office Supervisor

Schedule: Monday - Thursday 1:00pm to 6:00pm, and Friday 7:45am to 5:00pm

Salary: $16.00+ commensurate with experience.

Job Summary

The Dental Receptionist ensures patient appointments are appropriately scheduled, rescheduled, or canceled, depending on the needs of the patients. Responsibilities include entering patient information into the data system, answering patients’ questions, and arranging referrals to other medical or dental specialists. The successful receptionist will be able to organize and maintain patient waiting areas as well as front-desk areas. Ultimately, a top-performing Receptionist will perform all duties in a compassionate and timely manner that ensures practice efficiency.

Job Qualifications

Education or Formal Training (Licenses/Certifications):

• High school diploma or GED required; for dental responsibilities: dental assistant or x-ray certification preferred.

Experience

• Dental experience preferred but not required.
• One (1) year experience with customer service tasks preferred.
• Computer skills and software aptitude required.
• Communication and strong compassionate customer service skills required.
• Multi-line phone proficiency required.
• Insurance coding and medical or dental terminology preferred.
• Ability to maintain confidentiality, patient records, manage multiple schedules, and ensure patient information is complete and up to date is required.

Language

• Bilingual: English/Spanish preferred

Essential Duties/Responsibilities

Greets and welcomes patients, performs all check-in tasks including verifying income, updating patient information (including updating all forms related to HIPAA, Patient Responsibility, etc.), collecting copays, and guiding patients to the waiting area. May also need to assist patients with the information forms. Responsible for answering phone calls to schedule, reschedule, schedule follow-up appointments, provide reminder calls (includes leaving applicable messages), and manage cancelled appointments. Is responsible for verifying methods of payment and collecting payment as needed.

Responsible for calling insurance companies to verify insurance and determine if patients are required to make co-payments. Makes sure that the insurance information is updated in the chart correctly.

Creates patient case records (e.g., current medications, clinical questions, etc.).

Prepares patients’ charts and performs general office duties, such as answering phones, photocopying, filing, faxing documents, sending medical and/or dental records, stock office supplies, and keeping the front desk areas clean and organized.

Performs other duties as assigned.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.