Receptionist

Finance-Factors.-Ltd.; Honolulu (HI); On-site; USD 38,000 - 50,000; Full time

Job summary

Finance-Factors.-Ltd. in Honolulu, HI is seeking a receptionist to handle front desk duties, answer phones, and provide high-level customer service to internal and external clients.

The role supports the Administrative Services Department with events, office supplies, and reporting, while assisting Loan Servicing and the President & COO. Requirements include a high school diploma, strong communication and organizational skills, and basic MS Word/Excel proficiency.

Qualifications

• High school diploma or equivalent required.
• Strong customer service skills with ability to interact with internal/external customers.
• Willingness to learn basic banking and mortgage loan concepts.
• Comfortable answering phones and handling front desk duties.
• Ability to prioritize tasks and manage multiple projects.
• Strong organizational skills with attention to detail.
• Basic computer skills including MS Word and Excel.
• Clear written and verbal communication.

Responsibilities

• Answer phone calls and provide information about products and services.
• Perform standard receptionist duties including visitor access and badges.
• Provide administrative support to President & COO, manage calendars, coordinate meetings/events, handle expense reports.
• Receive and distribute mail and deliveries, maintain logs.
• Manage postage machine, balance and input mail, complete month-end reporting.
• Communicate effectively with vendors, staff, and customers.
• Order office supplies and maintain inventory, send end-of-month reminders.
• Support inventory and distribution logs for branches and departments.
• Assist with company events setup and coordination.
• Assist Loan Servicing with administrative tasks and data entry.
• Handle non-technical customer inquiries related to loan servicing.

Skills

Customer service

Front desk duties

Phone handling

Administrative support

Scheduling/calendar management

Education

High school diploma or equivalent

Tools

MS Word

Excel

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Clerical Honolulu, HI, US

Salary Range: $37,690.00 To $50,000.00 Annually

PRIMARY PURPOSE:

This position serves as the company’s receptionist, responsible for answering phones and assisting customers and the public with information about the company's products. In addition to front desk duties, this role provides high-level customer service to both internal and external clients. The position also supports the Administrative Services Department with event coordination, office supply orders, and reporting, while offering administrative assistance to the Loan Servicing Department and the President & COO.

MINIMUM QUALIFICATION REQUIREMENTS

• High school diploma or equivalent.
• Strong customer service skills with the ability to effectively interact with both internal and external customers.
• Willingness to learn basic banking and mortgage loan concepts.
• Comfortable answering phones and handling front desk duties.
• Ability to prioritize tasks and manage multiple projects.
• Strong organizational skills with attention to detail.
• Basic computer skills, including familiarity with MS Word and Excel.
• Ability to follow instructions and communicate clearly, both verbally and in writing.

ESSENTIAL FUNCTIONS:

• Answer phone calls, providing information about the company’s products and services, including customer service and mortgage hotlines. Direct callers to the appropriate branch, loan officer, or department.
• Perform standard receptionist duties, such as managing visitor access, issuing badges, and delivering exceptional customer service.
• Provide administrative support to the President & COO, including managing calendars, coordinating meetings and events, and handling expense reports.
• Receive and distribute incoming mail and deliveries, documenting them on a log sheet or via email.
• Manage and maintain the postage machine, including updating and adding funds. Balance and input Business Reply Mail and complete month-end reporting.
• Communicate effectively with vendors, internal staff, and external customers.
• Order office supplies, stationery, brochures, and other printed materials, maintaining inventory and sending out end-of-month reminders (e.g., paper orders, early mail pickup).
• Help check and manage inventory and distribution logs for branches, Branch Administration, and relevant departments.
• Assist with preparing for company events and meetings, which may include setting up tables, chairs, and equipment, as well as dishwashing and dish prep.
• Support the Administrative Services Manager in planning and executing company events and activities.
• Provide additional support within the department as needed.
• Assist the Loan Servicing department with administrative tasks.
• Help with loan document imaging, including downloading, scanning, naming, and digital filing.
• Assist with basic data entry and report generation.
• Handle non-technical customer inquiries related to loan servicing and follow up as needed.