Loan Coordinator (Processor)

Bank of Hawaii; Honolulu (HI); On-site; USD 55,000 - 75,000; Full time

Job summary

Bank of Hawaii is seeking a Mortgage Documentation Processor to coordinate residential loan documentation from application to underwriting submission. You will validate 1003 data, gather income, asset, and disclosure documents, and ensure data integrity within the loan file and processing system.

The role emphasizes meeting processing turn times, maintaining a strong customer service standard, and staying current with bank and regulatory guidelines.

Qualifications

• Bachelor’s degree or equivalent work experience.
• 0–2 years mortgage or credit lending experience; familiarity with conventional/government guidelines and automated underwriting systems preferred.
• Proficient with PC and MS applications (Outlook, Word, Excel, PowerPoint) and ability to use bank software.
• Excellent written and verbal communication; highly organized; able to multitask and meet deadlines; some evenings/extended hours may be required.

Responsibilities

• Coordinate residential loan documentation from application to underwriter submission within required timeframes.
• Review income, asset, credit, title, property information and disclosures; validate 1003 data and underwriting findings.
• Process documents per investor, bank, and regulatory guidelines; ensure data integrity in loan file and origination system.
• Maintain pipeline and prioritize workload with daily pipeline reports; meet closing date deadlines per DROA and lock expirations.
• Ensure compliance with Fair Lending, ECOA, HMDA, TIL, RESPA, and USA PATRIOT Act; support management in compliance and customer service goals.

Skills

Microsoft Office

Communication

Multitasking

Education

Bachelor’s degree or equivalent experience

Tools

Mortgage Origination Software Systems

DU/LPS automated underwriting

Job description

Under the supervision of the Mortgage Banking Operations Processing Manager, this position is responsible for coordinating all applicable residential loan documentation to complete a residential loan transaction pursuant to guidelines as set forth by Bank of Hawaii and secondary marketing investor requirements, from application to submission to underwriter for final approval. Ensures processing of loans within specified timeframes.

Under the supervision of the Mortgage Banking Operations Processing Manager, this position is responsible for coordinating all applicable residential loan documentation to complete a residential loan transaction pursuant to guidelines as set forth by Bank of Hawaii and secondary marketing investor requirements, from application to submission to underwriter for final approval. Ensures processing of loans within specified timeframes.

Responsibilities

• Gathers and reviews all income, asset, credit, title, property information and disclosures in a residential loan transaction for all loans including: Validates the information on the loan application and findings of the respective underwriting engine, pursuant to the bank and secondary requirements. Reviews all loan information, including, but not limited to credit reports, appraisal reports, tax returns, financial statements, income, and asset documentation. Calculates all income being used to qualify.
• Processes documents pursuant to investor, bank and regulatory guidelines. Ensures the integrity and consistency of data in the loan file and on the loan origination/processing system.
• Maintains productivity and quality of service standards, as established by Management, with respect to the approval of loans, including but not limited to submission of loan to underwriter for approval within specified timeframes, from the receipt of Intent to Proceed signed by the borrower for initial credit approval to final approval, pursuant to standards set forth by Management. Validates all point of sale income and asset documents with the information on 1003 and automated underwriting findings. Ability to process and manage a pipeline of 50 files. Meets processing turn times for closing dates on Purchase transaction as set forth by the Deposit Receipt Offer and Acceptance (DROA) and specified lock expiration dates for all loans.
• Maintains a high level of customer service by being proactive and communicating effectively with Loan Officers, Underwriters, external and internal customers, which includes other division employees, including Management.
• Develops and maintains effective pipeline management to meet processing turn times and transaction deadlines. Reviews and utilizes processor daily pipeline report to prioritize workload. Obtains and maintains thorough product knowledge with respect to the Bank and Secondary marketing guidelines and compliance regulations. This includes, however, is not limited to Fair Lending, Reg B (ECOA), Reg C (HMDA), Reg Z (TIL), Reg X and RESPA, Fair Credit Reporting Act, and the USA Patriot Act. Performs all other miscellaneous responsibilities and duties as assigned.

Qualifications

• Bachelor’s degree from an accredited institution or equivalent work experience.
• Minimum 0 - 2 of years of mortgage or credit lending or equivalent work experience. Working knowledge of conventional and/or government guidelines and familiarity with automated underwriting system (DU, LPS, etc.) strongly preferred.
• Demonstrated proficiency with personal computers and Microsoft applications (Outlook, Word, Excel, and PowerPoint) or similar software. Knowledge of or ability to use Bank software and systems. Knowledge of Mortgage Origination Software Systems preferred. Must have proficient keyboarding skills with minimal errors.
• Excellent written and verbal communication skills. Strong interpersonal skills. Self-motivated and highly organized. Ability to work effectively and prioritize workload and multi-task to meet deadlines. Must have the flexibility to work evenings and extended hours during heavy workload periods. Able to occasionally lift/carry up to 20 pounds.

As a Bank of Hawaii employee, you ensure (or assist with ensuring) compliance with applicable laws, regulations, regulatory requirements and Bank policies and procedures, including but not limited to those related to Fair Banking, Anti-Money Laundering laws and regulations, Bank Secrecy Act and USA PATRIOT Act.

Delivering exceptional customer experiences is at the heart of what we do at Bank of Hawaii. We listen, understand and deliver what our customers need to help them build a better tomorrow.

We are an EEO/AA employer, including disability and veterans. For Bank of Hawaii's full EEO statement, please visit https://www.boh.com/careers.