Front Desk & Admin Coordinator – Customer Experience

Finance-Factors.-Ltd.; Honolulu (HI); On-site; USD 38,000 - 50,000; Full time

Job summary

Finance-Factors.-Ltd. in Honolulu, HI is seeking a receptionist to handle front desk duties, answer phones, and provide high-level customer service to internal and external clients.

The role supports the Administrative Services Department with events, office supplies, and reporting, while assisting Loan Servicing and the President & COO. Requirements include a high school diploma, strong communication and organizational skills, and basic MS Word/Excel proficiency.

Qualifications

• High school diploma or equivalent required.
• Strong customer service skills with ability to interact with internal/external customers.
• Willingness to learn basic banking and mortgage loan concepts.
• Comfortable answering phones and handling front desk duties.
• Ability to prioritize tasks and manage multiple projects.
• Strong organizational skills with attention to detail.
• Basic computer skills including MS Word and Excel.
• Clear written and verbal communication.

Responsibilities

• Answer phone calls and provide information about products and services.
• Perform standard receptionist duties including visitor access and badges.
• Provide administrative support to President & COO, manage calendars, coordinate meetings/events, handle expense reports.
• Receive and distribute mail and deliveries, maintain logs.
• Manage postage machine, balance and input mail, complete month-end reporting.
• Communicate effectively with vendors, staff, and customers.
• Order office supplies and maintain inventory, send end-of-month reminders.
• Support inventory and distribution logs for branches and departments.
• Assist with company events setup and coordination.
• Assist Loan Servicing with administrative tasks and data entry.
• Handle non-technical customer inquiries related to loan servicing.

Skills

Customer service

Front desk duties

Phone handling

Administrative support

Scheduling/calendar management

Education

High school diploma or equivalent

Tools

MS Word

Excel

Job description

Finance-Factors.-Ltd. in Honolulu, HI is seeking a receptionist to handle front desk duties, answer phones, and provide high-level customer service to internal and external clients.

The role supports the Administrative Services Department with events, office supplies, and reporting, while assisting Loan Servicing and the President & COO. Requirements include a high school diploma, strong communication and organizational skills, and basic MS Word/Excel proficiency.