Direct to Consumer Loan Officer

Bank of Hawaii, Inc.; Honolulu (HI); On-site; USD 60,000 - 80,000; Full time

Job summary

Bank of Hawaii, Inc. is seeking a detail-oriented individual for the role in Mortgage Banking Operations. The position involves coordinating residential loan documentation from application to submission and ensuring compliance with bank guidelines.

The ideal candidate will have a bachelor's degree and 2-4 years in mortgage lending, with strong communication skills and familiarity with mortgage software. Come join a supportive team dedicated to customer service!

Qualifications

• Minimum 2 - 4 years mortgage or credit lending background required.
• Knowledge of conventional and/or government guidelines and underwriting systems.
• Demonstrated verbal and written communication skills.

Responsibilities

• Coordinate all applicable residential loan documentation.
• Process documents pursuant to investor, bank, and regulatory guidelines.
• Maintain a high level of customer service with effective communication.

Skills

Analytical Thinking

Business Acumen

Customer Experience

Relationship Management

Education

Bachelor's degree from an accredited institution or equivalent work experience

Tools

Microsoft Office Suite (Outlook, Word, Excel, Access, PowerPoint)

Mortgage Origination Software Systems

Job description

Under the supervision of the Mortgage Banking Operations Processing Manager, this position is responsible for coordinating all applicable residential loan documentation to complete a residential loan transaction pursuant to guidelines as set forth by Bank of Hawaii and secondary marketing investor requirements, from application to submission to underwriter for final approval. Ensures processing of loans within specified timeframes.

Responsibilities

• Gathers and reviews all income, asset, credit, title, property information and disclosures in a residential loan transaction for all loans including: Validates the information on the loan application and findings of the respective underwriting engine, pursuant to the bank and secondary requirements. Reviews all loan information, including, but not limited to credit reports, appraisal reports, tax returns, financial statements, income, and asset documentation. Calculates all income being used to qualify.
• Processes documents pursuant to investor, bank and regulatory guidelines. Ensures the integrity and consistency of data in the loan file and on the loan origination/processing system.
• Maintains productivity and quality of service standards, as established by Management, with respect to the approval of loans, including but not limited to submission of loan to underwriter for approval within specified timeframes, from the receipt of Intent to Proceed signed by the borrower for initial credit approval to final approval, pursuant to standards set forth by Management. Validates all point of sale income and asset documents with the information on 1003 and automated underwriting findings. Ability to process and manage a pipeline of 50 files. Ability to meet processing turn times for closing dates on Purchase transaction as set forth by the Deposit Receipt Offer and Acceptance (DROA) and specified lock expiration dates for all loans.
• Maintains a high level of customer service by being proactive and communicating effectively with borrowers, Loan Officers, Underwriters, external and internal customers, which includes other division employees, including Management. Completes Welcome calls and Follow-up calls with borrowers throughout the process of the loan.
• Develops and maintains effective pipeline management to meet processing turn times and transaction deadlines. Reviews and utilizes processor daily pipeline report to prioritize workload.
• Performs all other miscellaneous responsibilities and duties as assigned.

Qualifications

• A credit report mandated by the Dodd-Frank Act to ensure demonstrated financial responsibility. The report is to be obtained and accepted no later than 30 days from employment or transfer date. If not accepted, employment may be terminated.
• Registration with the Nationwide Mortgage Licensing System & Registry. If not yet registered, registration to be completed and accepted no later than 30 days from employment or transfer date. If not registered and accepted, employment may be terminated.
• Bachelors degree from an accredited institution or equivalent work experience.
• Minimum 2 - 4 years mortgage or credit lending background. Working knowledge of conventional and/or government guidelines and familiarity with automated underwriting system (DU, LPS, etc.) required.
• Demonstrated proficiency and expertise with personal computers and Microsoft applications (Outlook, Word, Excel, Access, and PowerPoint) or similar software. Knowledge of or ability to use Bank software and systems. Knowledge of Mortgage Origination Software Systems preferred.
• Demonstrated verbal and written communication skills. Must be analytical, detail oriented, organized. Ability to work effectively and prioritize workload and multi-task to meet deadlines. Able to work flexible hours including holidays, weekends and evenings as needed or assigned. Must be able to push/lift 25 lbs.

As a Bank of Hawaii employee, you ensure (or assist with ensuring) compliance with applicable laws, regulations, regulatory requirements and Bank policies and procedures, including but not limited to those related to Fair Banking, Anti-Money Laundering laws and regulations, Bank Secrecy Act and USA PATRIOT Act.

We are an EEO/AA employer, including disability and veterans. For Bank of Hawaii's full EEO statement, please visit https://www.boh.com/careers.

Required Skills

• Analytical Thinking
• Business Acumen
• Business Development
• Consultative Solutions
• Customer Experience
• Goal Setting
• Laws & Regulations
• Product/Service Knowledge
• Relationship Management