Receptionist

The Avenue at Westshore; Holland Charter Township (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

The Avenue at Westshore in Holland, MI seeks a friendly receptionist to be the first point of contact for residents, families, staff, and visitors. The role involves managing multiple phone lines, routing calls, and keeping accurate resident contact lists.

Primary responsibilities include answering questions promptly, sorting mail, and assisting with deliveries while maintaining a professional appearance and dependable schedule. Join a team focused on welcoming environments and quality care.

Qualifications

• High school diploma or GED required.

Responsibilities

• Screen and route telephone calls to appropriate individuals or departments.
• Answer questions promptly, courteously, and accurately.
• Route deliveries and relay information to staff as needed.
• Maintain accurate resident census and updated contact lists.
• Operate facility paging and telephone systems.
• Receive, sort, and distribute mail.
• Handle emergency situations calmly and effectively.
• Direct residents and visitors to appropriate individuals.
• Investigate and route complaints appropriately.
• Maintain a neat, clean, and professional appearance.
• Demonstrate dependability, punctuality, and teamwork.

Skills

Phone etiquette

Verbal communication

Multitasking

Professional demeanor

Customer service

Education

High school diploma or GED

Job description

At Avenue at Westshore, we’re more than a nursing home. We’re passionate about helping our residents we serve by delivering the highest quality care possible.

We are seeking a friendly, organized, and dependable individual to join our team as a Receptionist. As the first point of contact for our facility, you will play a vital role in creating a welcoming environment for residents, families, staff, and visitors. If you enjoy helping others and thrive in a fast-paced setting, we encourage you to apply.

Qualifications

• High school diploma or GED

• Experience or training in long-term care (preferred)

• Positive attitude and professional demeanor

• Excellent phone etiquette and verbal communication skills

• Ability to manage multiple phone lines and multitask effectively

Key Responsibilities

• Screen and route telephone calls to appropriate individuals or departments

• Answer questions promptly, courteously, and accurately

• Route deliveries and relay information to staff as needed

• Maintain accurate resident census and updated contact lists

• Operate facility paging and telephone systems

• Receive, sort, and distribute mail

• Handle emergency situations calmly and effectively

• Direct residents and visitors to appropriate individuals

• Investigate and route complaints appropriately

• Maintain a neat, clean, and professional appearance

• Demonstrate dependability, punctuality, and teamwork

Physical Requirements

• Ability to sit, stand, and walk throughout the facility

• Use of hands and arms for typing and phone operation

• Occasional lifting of office supplies or documents

• Ability to manage multiple tasks in a fast-paced environment

• May be exposed to emotionally stressful situations or behavioral challenges

We are an Equal Opportunity Employer. All persons shall have the opportunity to be considered for employment without regard to their actual or perceived gender, race, color, national origin, religion, disability, age, military or veteran status, or any other characteristic protected by applicable federal, state or local laws and ordinances.