Evening Receptionist

Bluebird Wellness & Rehabilitation; St. Louis (MO); On-site; USD 32,000 - 42,000; Part time

Job summary

Bluebird Wellness & Rehabilitation is seeking a friendly receptionist to join our skilled nursing facility. You will be the first point of contact for residents, families, and visitors, greeting guests and handling calls, scheduling, and basic administrative tasks.

The role requires strong communication skills, the ability to multitask in a healthcare setting, and willingness to work weekends and 3pm-7pm shifts. Proficiency with Microsoft Office is preferred.

Qualifications

• High school Diploma required.
• Proficiency with Microsoft Office: Word, Excel and Outlook.
• Possess effective communication skills to maintain positive relationships with residents, families, staff, physicians, consultants, providers, and the community.

Responsibilities

• Meets and greets residents, families and visitors and orients them to facility services.
• Resolves questions and complaints; provides information to improve customer service.
• Serves as liaison between residents and other departments.
• Conducts inquiries on customer satisfaction and reports information.
• Identifies and resolves concerns; reports trends to Quality Assurance.
• Coordinate discharge planning with resident, family and rehab services.
• Arranges for resident assessments and consults as needed.
• Supports superb customer service across the center.

Skills

Communication skills

Microsoft Office

Education

High school Diploma

Tools

Microsoft Word

Excel

Outlook

Job description

Join our team at Bluebird Wellness & Rehabilitation! We are looking for a receptionist that can work weekends and evenings as needed.

Position Description

We are seeking a friendly and compassionate receptionist to join our skilled nursing facility. In this role, you will be the first point of contact for residents, families, and visitors, ensuring a welcoming environment. Responsibilities include greeting guests, answering calls, scheduling appointments, and assisting with administrative tasks. Strong communication skills and the ability to manage multiple tasks in a healthcare setting are essential.

Hours: 3pm-7pm; Weekends are 12-hour shifts (7am-7pm)

Qualifications

• High school Diploma required.
• Proficiency with Microsoft office: Word, Excel and Outlook.
• Possess effective communication skills to maintain positive relationship with residents, families, staff, physicians, consultants, providers, and governmental agencies, their representatives and the community.

Responsibilities

• Meets and greets all new residents to facility; explains and orients residents to facility services such as telephone, cable, dietary preferences, laundry and activities.
• Resolves customer requests, questions and complaints; provides information to improve customer service.
• Serves as liaison between residents and other departments.
• Conducts inquiries on customer satisfaction; reports information using recommended tools and forms.
• Identifies, researches and resolves customer concerns; reports trends to Quality Assurance Committee follows up on customer inquiries not immediately resolved
• Coordinate discharge planning with resident, family, rehab, nursing, referrals to agencies.
• Arranges for consults for residents annually or as needed.
• Serves as role model to foster superb customer service.
• Assists the center in ensuring adherence to Federal and State regulations including participating in survey process and the correction of deficiencies.
• Completes clerical work for administrative and facility personnel; Opens, delivers, and forwards mail; Transcribes materials; Records appointments and meetings for administrative staff; Files necessary documents;
• Answers telephone and directs caller to correct station; Refers to nursing home directory to ascertain station number of persons requested; Takes messages for staff members; Answers questions of callers according to nursing home policy; Answers routine correspondence.
• Alerts specified individuals and agencies in case of emergencies; Assembles material for reports and questionnaires.
• Announces notifications over public address system.
• Updates resident directory including resident’s names, room locations, and telephone extensions.
• Arranges for service of office equipment.
• Other duties, responsibilities and activities as assigned by supervisor- petty cash, AR/collections, resident trust fund, petty cash, renewals, and other. Supports business office functions as needed; Receives payments for services rendered and records amount received; Distributes petty cash and makes change; Prepares and distributes receipts for monies received.
• Passes out and collects employment applications.
• Other duties, responsibilities and activities may change or assigned at any time with or without notice.