Receptionist

Alliance Medical Center, Inc; Healdsburg, Northern (CA, KY); Hybrid; USD 25,000 - 32,000; Full time

Job summary

Alliance Medical Center in Healdsburg, CA is seeking a Full Time Bilingual Receptionist to be the first point of contact and deliver outstanding patient-centered service.

The role requires Spanish bilingualism, a high school diploma, strong multitasking abilities, basic computer skills, and EPIC EMR experience; on-site work only. Responsibilities include check-in, payments, eligibility verification, scheduling, and patient navigation.

Qualifications

• High school diploma or GED is required.
• Ability to multi-task and present information clearly to patients and staff.
• Bilingual Spanish is required.
• Basic computer skills including MS Office.
• EMR knowledge with EPIC EMR preferred.
• 1–2+ years in a medical/receptionist setting or call center preferred.
• FQHC experience preferred.

Responsibilities

• Check-in patients and process payments for co-pays and fees.
• Verify insurance eligibility and collect copays as appropriate.
• Assist with enrollment in eligible county/state programs.
• Make reminder calls and route messages to billing as needed.
• Reconcile cash, checks, and card transactions; maintain security of funds.
• Schedule appointments and update EMR accordingly.
• Serve as a patient navigation resource for programs and resources.
• Other duties as assigned.

Skills

Bilingual Spanish

Multi-tasking

Customer service

Technical skills

Detail-oriented

Education

High school diploma or GED

Tools

EPIC EMR

Job description

Description

Reputable Community Healthcare Clinic seeks Full Time Bilingual Receptionist

Join an organization which is respected and well loved by the Community we serve!

What you will do at AMC:

The Bilingual Receptionist acts as first point of contact by serving AMC’s mission in a culturally competent manner. Provides the highest level customer service care to the Clinic’s diverse communities.

• Check-in patients, and process payments from patients for co-pays and uninsured sliding fee transactions, including counting money, reconciling receipts, and balancing the cash drawer;
• Confirms patient I.D., verifies patient insurance eligibility, acquires patient financial status, collects copays as appropriate, and/or collect fees from patients;
• Verifies eligible county, state, and federal programs and assists with enrollment and in eligible programs including sliding fee program;
• Discusses overdue payments with patients, creates billing notes for outstanding fees, and routes messages to the billing department as necessary;
• Reconcile monies with batch detail and report and ensures safe keeping of all cash, checks, and credit card transactions received;
• Conducts confirmation calls to patients the day before their appointment as a reminder;
• System knowledge (EPIC); creating new patient charts, and updating EMR as needed;
• Schedules appointments according to policies and procedures, appointment matrix, proper visit types, and other current guidelines;
• Acts as a patient navigation resource on various health center programs and community resources;
• Other duties as assigned.

Requirements

The Receptionist at Alliance Medical Center has the following qualifications and skills:

• High school diploma or general education degree (GED), required;
• Ability to multi-task and effectively present information, respond to questions and requests from patients, co- workers, and others as necessary, required;
• Bilingual Spanish, required;
• Basic computer skills including typing, internet and web application, MS Office (Word, Excel and Outlook), required;
• Good technical abilities using web-based applications, required;
• Is detail-oriented in collecting, tracking, and monitoring information, required;
• 1-2+ years of work experience in an Inpatient/Outpatient medical/dental/behavioral health setting in a Call Center or Receptionist position, preferred;
• EMR knowledge required, EPIC EMR, preferred;
• FQHC work experience, preferred.

Work Schedule: This position is expected to work onsite and not remotely.