RECEPTIONIST

Hayward-Hills-Health-Care-Center-; Hayward (CA); On-site; USD 32,000 - 42,000; Full time

Job summary

Hayward-Hills-Health-Care-Center- is seeking a friendly receptionist to greet visitors, answer the telephone, and direct calls as part of a professional front-desk team.

The role requires a minimum high school diploma and exceptional customer service skills with telephone etiquette. You may handle messages, maintain directories, and assist with inquiries while complying with privacy guidelines and training requirements.

Qualifications

• Minimum high school diploma or equivalent.
• Exceptional customer service skills and telephone etiquette.

Responsibilities

• Answers the telephone in a professional manner; directs calls to appropriate individuals, and/or takes messages.
• May fax and photocopy information as needed.
• Maintains current resident / patient and staff directories
• May accept job applications and forwards to appropriate department.
• Announces emergency codes and instructions over public address system as required.
• Assists Residents, family members, and others with inquiries regarding Resident and facility information.

Skills

Telephone etiquette

Customer service

Education

High school diploma

Job description

SUMMARY

Represents the company in a positive and professional manner while greeting visitors, answering telephone, and directing calls.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Answers the telephone in a professional manner; directs calls to appropriate individuals, and/or takes messages.

• May fax and photocopy information as needed.
• Maintains current resident / patient and staff directories
• May accept job applications and forwards to appropriate department.
• Announces emergency codes and instructions over public address system as required.
• Assists Residents, family members, and others with inquiries regarding Resident and facility information.

ENTRY QUALIFICATIONS

• Minimum high school diploma or equivalent.
• Exceptional customer service skills and telephone etiquette.

SUPERVISORY RESPONSIBILITIES

N.A.

PHYSICAL DEMANDS AND ENVIRONMENT

Working in normal office environment, employee may be required to sit, bend, stoop, use keyboard, see, talk and hear. May occasionally lift objects of 10 to 25 lbs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

THER REQUIREMENTS

Participates in (or conducts) company-sponsored training to safeguard against improper use and disclosure of resident's protected health information. Monitors and oversees facility's efforts to comply with company policies, procedures and state and federal law. By his / her signature below, employee agrees to adhere to and oversee communication of privacy guidelines relative to the confidentiality of residents' protected health information.

JOB DESCRIPTION REVIEW

I understand this job description, its requirements and that I am expected to complete all duties as assigned. I understand the job duties, may be altered from time to time.

Mariner Healthcare reserves the right to discontinue any bonus program at anytime.