RECEPTIONIST ( Skilled Nursing Facility )

Monterey Palms Healthcare Center; Palm Desert (CA); On-site; USD 23,000 - 25,000; Full time

Job summary

Monterey Palms Healthcare Center is seeking a professional front desk receptionist to warmly greet visitors, answer calls, and direct inquiries in a calm, organized manner.

The role emphasizes outstanding customer service, telephone etiquette, and the ability to maintain accurate resident, patient, and staff directories while supporting daily office operations at our Palm Desert campus.

Qualifications

• Minimum high school diploma or equivalent. Exceptional customer service skills and telephone etiquette.

Responsibilities

• Answers the telephone in a professional manner; directs calls to appropriate individuals, and/or takes messages.
• Maintains current resident / patient and staff directories
• May accept job applications and forwards to appropriate department.
• Announces emergency codes and instructions over public address system as required.
• Assists Residents, family members, and others with inquiries regarding Resident and facility information.

Skills

Excellent customer service

Telephone etiquette

Organized

Professional demeanor

Education

High school diploma or equivalent

Tools

Switchboard

Job description

SUMMARY

Represents the company in a positive and professional manner while greeting visitors, answering telephone, and directing calls. Organised, friendly and approachable. Knows how to use the switchboard.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Answers the telephone in a professional manner; directs calls to appropriate individuals, and/or takes messages.

• May fax and photocopy information as needed.
• Maintains current resident / patient and staff directories
• May accept job applications and forwards to appropriate department.
• Announces emergency codes and instructions over public address system as required.
• Assists Residents, family members, and others with inquiries regarding Resident and facility information.

ENTRY QUALIFICATIONS

• Minimum high school diploma or equivalent. Exceptional customer service skills and telephone etiquette.

SUPERVISORY RESPONSIBILITIES

N.A.

PHYSICAL DEMANDS AND ENVIRONMENT

Working in normal office environment, employee may be required to sit, bend, stoop, use keyboard, see, talk and hear. May occasionally lift objects of 10 to 25 lbs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• THER REQUIREMENTS

Participates in (or conducts) company-sponsored training to safeguard against improper use and disclosure of resident’s protected health information. Monitors and oversees facility’s efforts to comply with company policies, procedures and state and federal law. By his / her signature below, employee agrees to adhere to and oversee communication of privacy guidelines relative to the confidentiality of residents’ protected health information.

JOB DESCRIPTION REVIEW

I understand this job description, its requirements and that I am expected to complete all duties as assigned. I understand the job duties, may be altered from time to time.

WAGE RATE: FROM $17.00 to $18.00 PER HOUR DEPENDING ON EXPERIENCE

Mariner Healthcare reserves the right to discontinue any bonus program at anytime.