Receptionist

Castlehcc; Indianapolis, Northern (IN, KY); Hybrid; USD 30,000 - 38,000; Full time

Job summary

Castlehcc is seeking a detail-oriented front desk/administrative assistant to provide exceptional customer service. You will handle inquiries, greet visitors, route calls, and perform essential data entry duties to support facility operations.

The role requires a high-school diploma, strong MS Office skills, and the ability to multitask under pressure while maintaining a professional appearance. You will contribute to site security and daily administrative tasks with discretion.

Qualifications

• High-school diploma or equivalent is required.
• Proficient with Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Ability to multi-task, prioritize and work under pressure.
• Professional appearance and demeanor.
• Resourceful, tactful and proactive in addressing issues.

Responsibilities

• Operate telephone switchboard to answer/screen/forward calls and relay information.
• Greet visitors and direct or escort to their destination.
• Assist residents, family members, employees and visitors as needed.
• Perform general administrative tasks (word processing, data entry).
• Maintain security by following procedures and monitoring access (logbooks, surveillance).
• Maintain filing system and file correspondences.
• Receive and sort daily mail/deliveries/couriers.
• Report issues to the Administrator.
• Assist with other duties as assigned.

Skills

Multitasking

Prioritization

Professional demeanor

Proactive problem solving

Education

High school diploma

Tools

Microsoft Office

Job description

SUMMARY

The incumbent will provide exception customer service by answering inquiries and obtaining information from the general public, residents, visitors and other interested parties.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Operates telephone switchboard to answer, screen and forward calls, providing information and taking messages.
• Greets all visitors entering the facility and will direct or escort them to their destination
• Assists residents, family members, employees and other visitors as needed.
• Performs general administrative tasks such as word processing and data entry.
• Maintains security by following procedures and controlling access (i.e. monitor logbook and surveillance footage).
• Maintain the general filing system and file all correspondences appropriately.
• Receive and sort daily mail/delivery/couriers.
• Reports any issues or concerns with residents to the Administrator.
• Other duties as assigned.

QUALIFICATIONS

• Must possess, as a minimum, a high-school diploma or its equivalent.
• Proficient with Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Ability to multi-task, prioritize and work under pressure.
• Professional appearance and demeanor.
• Ability to be resourceful, tactful, and proactive in dealing with any issues that may arise.

PHYSICAL DEMANDS

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to move intermittently throughout the workday.
• Must be able to speak and write the English language in an understandable manner.
• Must be able to cope with the mental and emotional stress of the position.
• Must function independently, have flexibility, personal integrity, and the ability to work effectively with residents, personnel, and support agencies.
• Must be able to push, pull, move, and/or lift a minimum of 25 pounds to a minimum height of 5 feet and be able to push, pull, move, and/or carry such weight a minimum of 50 feet.
• May be necessary to assist in the evacuation of residents during emergency situations.