Receptionist

Western Sierra Medical Clinic; Glenbrook (CA); On-site; USD 22,000 - 32,000; Full time

Job summary

Western Sierra Medical Clinic Inc is seeking a friendly receptionist/billing assistant to greet patients, verify demographics, collect payments, and manage scheduling in the practice management system.

The role includes check-in/out duties, insurance eligibility verification, and answering phones. Strong customer service, basic MS Office skills, and English literacy are required for success in a fast-paced clinic environment.

Qualifications

• High School diploma required.
• 1+ year of customer service experience.
• Ability to type 45 wpm.
• Proficient with Windows and MS Word/Excel.
• Must read and write English.
• Ability to stand, sit for long periods, and assist during check-in/out.
• Bilingual (Spanish) preferred.

Responsibilities

• Greet patients and notify appropriate personnel of patients arrival.
• Check-In: Greet patient checking in and verify demographics.
• Collect any co-pay or balance due and post payment in the system.
• Update demographic information in the computer and maintain records.
• Assist with check-out and schedule follow-up appointments.
• Balance and print money reports and complete daily closing procedures.
• Answer phones and route messages to appropriate personnel.

Skills

Customer service

Typing 45 wpm

English literacy

Education

High School diploma

Tools

Windows

Microsoft Word

Microsoft Excel

Job description

GENERAL STATEMENT OF DUTIES:Greets, instructs, directs and schedules patients and visitors. Will serve as liaison between patient and medical support staff. Responsible for all financial transactions and computer input within the practice management system. This position is offered on the schedule of Wednesday - Sunday, 10 AM - 7 PM.GENERAL DUTIES: (This list may not include all of the duties assigned.)Greet patients and notify appropriate personnel of patients arrival:Check-In:Greet patient checking in.Verify insurance and demographics with patient:Collect any co-pay or balance due.Post payment for patient account in the computer.Update demographic information in computer.Manage Paperwork to be picked up file.Assist with check-out.Run eligibility for upcoming appointments and complete confirmation calls within two days of the schedule appointment.Check-OutAcknowledge patient checking out.Collect any payment due.Answer patient questions and concerns regarding billing. If unable to, call billing office.Schedule follow-up appointments:Balance and print report for money collected.Close down procedure (equipment off, waiting room clean, etc.)Obtain and or update patient demographic information in systemVerify insurance eligibility and complete confirmation calls on a daily basisAssist patients with demographic paperworkCollect and post payments accordingly to patient accounts for co-pays and cash payments.Answer phones take and follow-up on messages, route to appropriate personnel.Minimum Qualifications:High School diploma1 + yrs. customer service experienceWindows, Microsoft Word and Microsoft Excel).Ability to type 45 wpm.Must be able to sit for long periods of timeMust be able read and write EnglishMust be able to stand, squat, and bend at the hipDesired QualificationsFamiliarity with an electronic practice management (EMR) system.Computer literate (i.e. logging on to computer, usage of keyboard and mouse, familiarity)Bilingual (preferably Spanish) preferred.