Receptionist

Western Sierra Medical Clinic; Grass Valley (CA); Presencial; USD 32.000 - 36.000; Jornada completa

Descripción de la vacante

Western Sierra Medical Clinic, Inc. is seeking a front desk/medical office associate to greet patients, verify insurance, collect payments, and manage scheduling.

This role supports the practice by handling check-in, check-out, and daily transactional activities with accuracy and courtesy. The position offers an hourly full-time schedule (Wednesday through Sunday, 10 AM to 7 PM) in Grass Valley, CA, requiring strong communication and customer service skills, along with basic computer proficiency

Formación

• High School diploma is required.
• 1+ years of customer service experience.
• Proficiency in Windows, Word and Excel.
• Ability to type 45 wpm.
• Ability to sit for long periods.
• Ability to read and write English.
• Familiarity with an EMR system and basic computer usage.

Responsabilidades

• Greet patients and notify appropriate personnel of patient arrival.
• Check-In: greet, verify insurance and demographics, collect co-pays or balances.
• Post payments and update patient accounts in the system.
• Check-Out: collect payments, answer billing questions, schedule follow-ups.

Conocimientos

Customer service

Typing 45 wpm

Windows

Microsoft Word

Microsoft Excel

English literacy

Educación

High School diploma

Herramientas

EMR system familiarity

Computer literacy

Descripción del empleo

Job Details

Job Location: 10-Grass Valley - Old Tunnel - Grass Valley, CA 95945, Position Type: Full Time - Hourly, Education Level: Not Specified, Salary Range: $22.99 - $26.15 Hourly, Travel Percentage: Negligible, Job Shift: Day, Job Category: Health Care

General Statement of Duties

Greets, instructs, directs and schedules patients and visitors. Will serve as liaison between patient and medical support staff. Responsible for all financial transactions and computer input within the practice management system. This position is offered on the schedule of Wednesday - Sunday, 10 AM - 7 PM.

General Duties

(This list may not include all of the duties assigned.)

Greet patients and notify appropriate personnel of patients arrival

Check-In

• Greet patient checking in.
• Verify insurance and demographics with patient:
• Collect any co-pay or balance due.
• Post payment for patient account in the computer.
• Update demographic information in computer.
• Manage Paperwork to be picked up file.
• Assist with check-out.
• Run eligibility for upcoming appointments and complete confirmation calls within two days of the schedule appointment.

Check-Out

• Acknowledge patient checking out.
• Collect any payment due.
• Answer patient questions and concerns regarding billing. If unable to, call billing office.
• Schedule follow-up appointments:
• Balance and print report for money collected.
• Close down procedure (equipment off, waiting room clean, etc.)
• Obtain and or update patient demographic information in system
• Verify insurance eligibility and complete confirmation calls on a daily basis
• Assist patients with demographic paperwork
• Collect and post payments accordingly to patient accounts for co-pays and cash payments.
• Answer phones take and follow-up on messages, route to appropriate personnel.

Qualifications: Minimum Qualifications

• High School diploma
• 1 + yrs. customer service experience
• Windows, Microsoft Word and Microsoft Excel).
• Ability to type 45 wpm.
• Must be able to sit for long periods of time
• Must be able read and write English
• Must be able to stand, squat, and bend at the hip

Desired Qualifications

• Familiarity with an electronic practice management (EMR) system.
• Computer literate (i.e. logging on to computer, usage of keyboard and mouse, familiarity)
• Bilingual (preferably Spanish) preferred.