Receptionist

Western Sierra Medical Clinic, Inc.; United States; In loco; USD 21.000 - 28.000; Tempo pieno

Descrizione del lavoro

Western Sierra Medical Clinic, Inc. is seeking a friendly front desk associate to greet patients, verify demographics and insurance, collect co-pays, and post payments in the practice management system.

The role requires strong customer service skills, basic computer literacy, and the ability to work Wednesday through Sunday, 10 AM to 7 PM, on site in the United States. Bilingual Spanish is a plus, and familiarity with EMR systems is desirable.

Competenze

• High School diploma.
• 1+ yrs. customer service experience.
• Windows, Microsoft Word and Microsoft Excel.
• Ability to type 45 wpm.
• Must be able to sit for long periods of time.
• Must be able to read and write English.
• Must be able to stand, squat, and bend at the hip.
• Familiarity with an electronic practice management (EMR) system.
• Computer literacy (logging on to computer, keyboard and mouse).
• Bilingual (preferably Spanish) preferred.

Mansioni

• Greet patients and verify demographics and insurance information.
• Collect co-pays and balances due and post payments.
• Post payments for patient accounts in the computer.
• Update patient demographics in the system.
• Assist with check-out and schedule follow-up appointments.
• Run eligibility checks and confirm upcoming appointments.
• Answer phones and route messages to the appropriate staff.
• Close down procedures and maintain waiting area cleanliness.
• Explain billing questions or refer to billing office as needed.

Conoscenze

Customer service

Data entry

Typing 45 wpm

Microsoft Word

Microsoft Excel

English proficiency

Formazione

High School diploma

Strumenti

EMR system

Windows OS

Descrizione del lavoro

GENERAL STATEMENT OF DUTIES:

Greets, instructs, directs and schedules patients and visitors. Will serve as liaison between patient and medical support staff. Responsible for all financial transactions and computer input within the practice management system. This position is offered on the schedule of Wednesday - Sunday, 10 AM - 7 PM.

GENERAL DUTIES: (This list may not include all of the duties assigned.)

Greet patients and notify appropriate personnel of patients arrival:

• Check-In:
• Greet patient checking in.
• Verify insurance and demographics with patient:
• Collect any co-pay or balance due.
• Post payment for patient account in the computer.
• Update demographic information in computer.
• Manage Paperwork to be picked up file.
• Assist with check-out.
• Run eligibility for upcoming appointments and complete confirmation calls within two days of the schedule appointment.
• Check-Out
• Acknowledge patient checking out.
• Collect any payment due.
• Answer patient questions and concerns regarding billing. If unable to, call billing office.
• Schedule follow-up appointments:
• Balance and print report for money collected.
• Close down procedure (equipment off, waiting room clean, etc.)
• Obtain and or update patient demographic information in system
• Verify insurance eligibility and complete confirmation calls on a daily basis
• Assist patients with demographic paperwork
• Collect and post payments accordingly to patient accounts for co-pays and cash payments.
• Answer phones take and follow-up on messages, route to appropriate personnel.

Qualifications

Minimum Qualifications:

• High School diploma
• 1 + yrs. customer service experience
• Windows, Microsoft Word and Microsoft Excel).
• Ability to type 45 wpm.
• Must be able to sit for long periods of time
• Must be able read and write English
• Must be able to stand, squat, and bend at the hip

Desired Qualifications

• Familiarity with an electronic practice management (EMR) system.
• Computer literate (i.e. logging on to computer, usage of keyboard and mouse, familiarity)
• Bilingual (preferably Spanish) preferred.