Patient Service Representative I

Tidewater Physicians Multispecialty Group P C; West Point (VA); On-site; USD 17,000 - 24,000; Full time

Job summary

Tidewater Physicians Multispecialty Group P C is seeking a Patient Service Representative I to perform front desk and administrative duties in a busy medical practice. You will handle appointment scheduling on a multi-line system, greet patients, verify insurance, and collect copays and balances with accuracy and care.

The role requires strong customer service, attention to detail, and the ability to work in a fast-paced environment.

Qualifications

• High school diploma or equivalent required.
• One year experience in a medical environment preferred.
• Excellent customer service skills.
• Ability to communicate effectively and professionally.

Responsibilities

• Operate a multi-line phone system to schedule appointments.
• Check in patients for appointments and check out patients after visits.
• Greet and assist patients and other customers professionally.
• Verify patient insurance and collect copays and balances.
• Perform other duties as requested by Office Manager.

Skills

Customer service

Multi-line phone handling

Effective communication

Attention to detail

Data entry

Medical terminology

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Position SummaryThe Patient Service Representative I is responsible for performing a variety of front office administrative duties in support of physicians and other members of the practice.Major Duties and ResponsibilitiesAppointment scheduler on multiple telephone line system.Checking in patients for appointments and checking out patients at the end of appointments.Greeting and assisting efficiently and professionally patients and other customers that present to the practice with business other than appointments.Assure timely delivery of patient services.Functions in a multi-disciplinary environment, which requires the application of excellent customer service skills.Verifying insurance.Collecting copays and balances.Perform other duties as requested by the Office Manager.Compensation starts at $15.00 per hour, with the final hourly rate determined by the candidate's relevant experience and qualificationsKnowledge, Skills and AbilitiesKnowledge of computer systems and applications.Knowledge of office equipment.Knowledge of medical terminology and office procedures.Knowledge of grammar, spelling, and punctuation to type from draft copy, review and edit reports, and correspondence.Knowledge of basic arithmetic to make calculations, balance and reconcile figures, and make changes accurately.Pays strong attention to detail.Excellent customer service skills.Ability to work scheduled hours as defined in the job offer.Ability to communicate effectively and professionally.Education / Training / RequirementsHigh school diploma or equivalent required.One year experience in a medical environment, preferred.Physical DemandsAbility to lift or move equipment.Ability to stand and walk for limited periods of time.Ability to sit for extended periods of time.Ability to enter data into a computer via a keyboard.Ability to occasionally reach, bend, stoop and lift up to 30 lbs. *Ability to grasp and hold up to 30 lbs.*Ability to occasionally squat and lean over.Ability to hear normal voice level communications in person or through the telephone.Ability to speak clearly and understandably.Basic vision, corrected.Ability to see and understand data on a computer screen.Success FactorsAlignment with Company Mission and Core ValuesExcellent Time Management/OrganizedOpen Communication/PositiveGoal DrivenExcellent Customer ServiceJuggles Multiple PrioritiesAccuracy and Attention to DetailAll statements are essential functions of the position unless identified as non-essential by an asterisk (*).