Receptionist

Bryant & Stratton College Careers; City of Rochester (NY); On-site; USD 35,000 - 37,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401K

Company-paid college tuition for staff

Generous paid time off

Job summary

Bryant & Stratton College is seeking a receptionist to manage front desk operations, answer calls, greet campus visitors, and route inquiries to the appropriate staff. You will maintain accurate CRM records for leads and interviews, handle admissions correspondence, and support the Admissions team.

This role supports the college’s commitment to inclusive, student-focused service. The position offers competitive pay, standard benefits, and room to grow within a nonprofit, career-focused

Qualifications

• Front desk receptionist duties and answering calls; greet visitors and direct to appropriate staff.
• Input and update leads and data in CRM accurately and promptly.
• Process admissions correspondence and assist Admission Office staff as needed.

Responsibilities

• Leads the customer service activities at the point of first contact.
• Answers all incoming calls and directs inquiries at the reception desk professionally.
• Offers assistance and directions to all campus visitors and takes messages as needed.
• Inputs and updates leads and data in the CRM system.
• Processes admissions correspondence and assists Admissions staff.
• Performs other duties as assigned by the Directors of Admissions.

Skills

Detailed Oriented

Microsoft Office

Team Player

Communication

Education

Some college or better

Tools

CRM system

Job description

Unlock your full potential in the innovative and inclusive environment at Bryant & Stratton College. We are a career-focused, private, nonprofit college built differently to serve the needs of students, alumni, associates, employers, and the community. Founded in 1854, Bryant & Stratton College offers real-world education leading to bachelor's, associate's, and professional certificates after completion in the fields of healthcare, technology, legal, business, graphic design, and more. We offer a comprehensive benefits package that includes competitive salaries, medical/dental/vision insurance, generous paid time off, 401K, and company-paid college tuition for associates and their families. Bryant & Stratton College is a Public Service Loan Forgiveness certified employer .

Job Summary

1. Leads the customer service activities at the point of first contact. (i.e., provide timely, courteous, and proficient service to both internal and external customers)
2. Answers all incoming calls and directs inquires at the reception desk in a professional manner to the appropriate associate or department.
3. Offers assistance and directions to all visitors at the Campus, and takes accurate messages as needed.
4. Inputs and updates all leads and data in the CRM system in an accurate/timely basis (i.e., appointments, phone comments, and interview comments).
5. Processes correspondence for Admissions department as needed.
6. Assists Admission Office Assistant as needed.
7. Performs all other assigned duties by the Directors of Admissions.

$35,000-$37,000 ( $16.82-$17.78 per hour)

This position is eligible for overtime.

Please note that the compensation information is a good faith estimate of the base pay for this position. The selected candidate’s actual base pay for this role will take into account a wide range of non-discriminatory factors including but not limited to skill sets, experience and training, licensure and certifications, and other business and organizational needs. At Bryant & Stratton College, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. Information about the total compensation package for this position will be provided during the interview process.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. Bryant & Stratton College is an Equal Opportunity Employer.

Qualifications

Skills

Required

Detailed Oriented Intermediate

Preferred

Microsoft Office Intermediate

Team Player Intermediate

Communication Advanced

Intermediate

Behaviors

Required

Team Player : Works well as a member of a group

Dedicated : Devoted to a task or purpose with loyalty or integrity

Motivations

Preferred

Goal Completion : Inspired to perform well by the completion of tasks

Education

Preferred

Some college or better.

Experience

Preferred

1 year: Organizational skills.Excellent communication skills.Ability to multi-task.Previous receptionist experience a plus.

Equal Opportunity EmployerThis employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.