RECEPTIONIST

Amfamfit; Chester (VA); Vor Ort; USD 18.000 - 21.000; Vollzeit

Zusammenfassung

Amfamfit in Chester, VA is seeking a Front Desk/Welcome Desk Team Member to greet guests, verify memberships, manage check-ins, answer calls, and maintain a clean, welcoming reception area.

You will join a friendly team, follow member management protocols, participate in department meetings, and uphold safety standards with CPR/AED certification within 60 days. Salary is $12.77-$15.00 hourly for a full-time, on-site role.

Qualifikationen

• 1 year of customer service experience preferred
• CPR/AED certified within 60 days
• In accordance with Virginia law, salary history will not be requested or used in the hiring process
• Must follow all Service Standards and club policies

Aufgaben

• Greet guests and members with a welcoming, friendly, energetic, and positive attitude.
• Verify membership cards, take photos, and properly check in family members.
• Answer the phone within three rings and direct calls appropriately.
• Take and relay phone messages and record reservations.
• Input and manage weekly schedules in the club’s scheduling platform and maintain accuracy.

Kenntnisse

Customer service

CPR/AED within 60 days

Tools

Member management system

UPS system

Jobbeschreibung

Job Details: Job Location: Chester - Chester, VA 23831, Salary Range: $12.77 - $15.00 Hourly, Pay Range: $12.77 – $15.00 per hour

Objective: To properly greet, assist, and service current and potential members as they enter the club.

Reports To: Front Desk Manager

Criteria

• CPR/AED certified within 60 days
• 1 year of customer service experience preferred
• In accordance with Virginia law, salary history will not be requested or used in the hiring process
• Must follow all Service Standards and club policies

As an AFF Team Member, responsibilities include, but are not limited to:

• Get & Keep Members
• Embrace and follow the company Mission, Service Standards, AFF Training and Policy Manuals, and any department-specific training documents.
• Provide the highest quality customer service by greeting members with a welcoming, friendly, energetic, and positive attitude always. Use members’ names whenever possible.
• Know the club’s emergency response protocol and be prepared to act. Exercise sound judgment with safety as a priority.
• Arrive to work 5 minutes early and wear department‑specific uniform.
• Actively participate in all department and club meetings.
• Be a team player by contributing to both club and organizational goals.
• Maintain open and honest communication with the team, partnering together as fitness professionals.
• Read and sign the communication log.

As a Welcome Desk Team Member, responsibilities include, but are not limited to:

• Smile and acknowledge all guests and members as they enter and leave the club.
• Understand and implement guest policy.
• Monitor member check‑in by verifying membership cards, taking photos, and properly checking in family members.
• Understand and administer the UPS system for Membership Directors.
• Efficiently answer the phone within three rings and direct calls appropriately.
• Properly take and relay phone messages.
• Record all reservations.
• Establish proficiency with the member management system.
• Complete opening, closing, and cleaning checklists and follow procedures as outlined by management.
• Inform members of upcoming activities, promotions, and policy changes.
• Maintain a clean and attractive front desk area.
• Complete all administrative and support duties assigned within and across departments.
• Input and manage your weekly work schedule in the club’s scheduling platform by established deadlines, maintaining full accountability for schedule accuracy, timeliness, and adherence to club staffing need
• Perform other duties as reasonably assigned.

Qualifications: