CLUB ATTENDANT

Amfamfit; Midlothian (VA); On-site; USD 18,000 - 22,000; Full time

Job summary

AFF is hiring a Club Attendant in Midlothian, VA 23114. Pay range is $12.77 – $16.00 per hour. The role focuses on helping members reach wellness goals while keeping the fitness area clean, safe, and welcoming.

Reports to Fitness Director and emphasizes service standards, teamwork, and safety policy adherence. Required are customer service experience and a Red Cross CPR/AED certification within 60 days of hire.

Qualifications

• Customer service experience preferred.
• Basic fitness knowledge preferred.
• Red Cross CPR/AED certification required within 60 days of hire.

Responsibilities

• Get & Keep Members.
• Enforce all rules and ensure member safety.
• Instruct members on proper use of equipment.
• Clean and maintain fitness equipment and areas.
• Create relationships with members to ensure satisfaction.

Skills

Customer service

Fitness knowledge

CPR/AED certification

Job description

Job Details

Job Location: Midlothian - Midlothian, VA 23114Club Attendant

Pay Range: $12.77 – $16.00 per hour

Objective: Assist members in achieving their wellness needs and ensure the fitness area is clean, safe, and welcoming.

Reports To: Fitness Director / Assistant Fitness Director

Criteria: Customer service experience and basic fitness knowledge preferred. Red Cross CPR/AED certification required within 60 days of hire. In accordance with Virginia law, salary history will not be requested or used in the hiring process.

As an AFF Team Member, responsibilities include, but are not limited to:

• Get & Keep Members
• Perform duties according to the company’s Mission, Vision, Pillars of Success, Service Standards, and business philosophy, continually supporting net member growth, retention, and club profitability.
• Provide the highest quality customer service by greeting members with a welcoming, friendly, energetic, and positive attitude always. Use members’ names whenever possible.
• Embrace and follow company Service Standards, AFF Training and Policy Manuals, and any department‑specific team handbooks.
• Know the club’s emergency response protocol and be prepared to act. Exercise sound judgment with safety as a priority.
• Arrive to work 5 minutes early and wear department‑specific uniform.
• Actively participate in all mandatory department and club meetings.
• Be a team player by contributing to both club and organizational goals.
• Maintain open and honest communication with the team, partnering together as fitness professionals.
• Read and sign the communication log.

As a Fitness Attendant Team Member, responsibilities include, but are not limited to:

• Enforce all rules and regulations.
• Observe the fitness area to ensure member safety.
• Instruct members and assist as necessary on proper use of equipment.
• Clean and maintain fitness equipment and fitness areas.
• Create and develop relationships with members to ensure satisfaction with AFF.
• Advise and direct members on how to utilize membership amenities to achieve their goals
• Promote club and company programs and interests.
• Anticipate member needs and act accordingly.
• Input and manage your weekly work schedule in the club’s scheduling platform by established deadlines, maintaining full accountability for schedule accuracy, timeliness, and adherence to club staffing need
• Perform other duties as reasonably assigned.