Receptionist

Brookings Health System; Brookings (SD); On-site; USD 23,000 - 33,000; Part time

Job summary

Brookings Health System in Brookings, SD seeks a part-time Receptionist to warmly welcome patients and visitors, manage phone lines, and support registration processes.

As the first face and voice of the organization, you will handle communications with care, maintain patient confidentiality, and help ensure smooth patient flow during daytime shifts. On-site benefits included.

Qualifications

• Previous experience in a reception, customer service, healthcare, or related role is preferred, with the ability to create a welcoming and professional environment for patients and visitors.
• Possesses the ability to accurately handle, process, and balance financial transactions while maintaining accountability and attention to detail.
• Consistently demonstrates warmth, compassion, and empathy in interactions with patients, families, visitors, and colleagues, reflecting Brookings Health System’s commitment to exceptional care and service.
• Exhibits strong verbal and written communication skills, along with excellent organizational abilities, to effectively manage multiple responsibilities in a fast-paced environment.
• Uses professional phone etiquette and active listening skills to communicate clearly, courteously, and effectively with patients, visitors, providers, and departments throughout the organization.
• Maintains the highest standards of patient confidentiality and privacy while handling sensitive information in accordance with organizational policies and applicable regulations.

Responsibilities

• As the first face and voice of Brookings Health System, the receptionist fosters meaningful connections with patients, families, and visitors through compassionate service and genuine care.
• Effectively manages incoming communications, supports efficient patient flow and registration processes, minimizes patient wait times, and consistently models Brookings Health System’s behaviors of excellence through courteous, responsive, and service-oriented interactions.
• Supports overall front-desk operations to ensure smooth daily function and patient satisfaction.

Skills

Receptionist experience

Customer service

Healthcare experience

Communication skills

Phone etiquette

Confidentiality

Job description

Location:

Brookings, SD

Worker Type:

Regular

Work Shift:

Day Shift (United States of America)

Position Highlights

Consider joining an Award Winning Health Care System - Brookings Health System is a nationally awarded rural community health system, recognized for delivering high-quality care and personalized service.

Brookings Health System is seeking a Receptionist to join our team!

Compensation range for this position is $16.37 to $24.23, depending on experience.

This position will have full benefits that include, but is not limited to, South Dakota Retirement, Employee discounts on services, gym membership reimbursement (and on-site fitness center), eligible for public service loan forgiveness, cafeteria discounts, life insurance and so much more. We also have comprehensive medical benefits, dental and vision insurance, flexible reimbursement plans and more!

As the first face and voice of Brookings Health System, the receptionist fosters meaningful connections with patients, families, and visitors through compassionate service and genuine care. Effectively manages incoming communications, supports efficient patient flow and registration processes, minimizes patient wait times, and consistently models Brookings Health System’s behaviors of excellence through courteous, responsive, and service-oriented interactions.

QUALIFICATIONS:

• Previous experience in a reception, customer service, healthcare, or related role is preferred, with the ability to create a welcoming and professional environment for patients and visitors.

• Possesses the ability to accurately handle, process, and balance financial transactions while maintaining accountability and attention to detail.

• Consistently demonstrates warmth, compassion, and empathy in interactions with patients, families, visitors, and colleagues, reflecting Brookings Health System’s commitment to exceptional care and service.

• Exhibits strong verbal and written communication skills, along with excellent organizational abilities, to effectively manage multiple responsibilities in a fast-paced environment.

• Uses professional phone etiquette and active listening skills to communicate clearly, courteously, and effectively with patients, visitors, providers, and departments throughout the organization.

• Maintains the highest standards of patient confidentiality and privacy while handling sensitive information in accordance with organizational policies and applicable regulations.

JOB TYPE:

• Part time, benefit eligible
• 24 hours per week
• 6:30 am to 3 pm, Tuesday, Wednesday and Thursday
• Day position
• On-site position located in Brookings, SD