Receptionist

OPCO Skilled Management; Belton (MO); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Healthcare

Dental

Vision

PTO

401K

Job summary

Sunrise Nursing & Memory Care is seeking a resident services liaison to welcome new residents, explain services, and coordinate care to ensure a positive experience. You will resolve requests, liaise across departments, and support regulatory compliance while maintaining excellent service.

This full-time, on-site role in Belton, Missouri requires strong communication with residents, families, staff, and external providers, delivering compassionate customer care daily.

Qualifications

• High school diploma or equivalent.
• Proficiency with Microsoft Office (Word, Excel, Outlook).
• Strong communication skills with residents, families, staff and external partners.

Responsibilities

• Meets and greets new residents; orients to facility services.
• Resolves requests and complaints; improves customer service.
• Liaises between residents and other departments.
• Conducts inquiries on satisfaction and reports trends.
• Coordinates discharge planning with residents, families and care teams.
• Arranges consults for residents as needed.
• Ensures adherence to regulations; supports survey processes.

Skills

Communication skills

Resident relations

Customer service

Education

High school diploma

Tools

Microsoft Office

Job description

Job Type: Full-Time

Benefits Offered

• Healthcare

• Dental

• Vision

• PTO

• 401K

Principal Responsibilities

• Meets and greets all new residents to facility; explains and orients residents to facility services such as telephone, cable, dietary preferences, laundry and activities.
• Resolves customer requests, questions and complaints; provides information to improve customer service.
• Serves as liaison between residents and other departments.
• Conducts inquiries on customer satisfaction; reports information using recommended tools and forms.
• Identifies, researches and resolves customer concerns; reports trends to Quality Assurance Committee follows up on customer inquiries not immediately resolved
• Coordinate discharge planning with resident, family, rehab, nursing, referrals to agencies.
• Arranges for consults for residents annually or as needed.
• Serves as role model to foster superb customer service.
• Assists the center in ensuring adherence to Federal and State regulations including participating in survey process and the correction of deficiencies.

Qualifications

• Highschool Diploma required.
• Proficiency with Microsoft office: Word, Excel and Outlook.
• Possess effective communication skills to maintain positive relationship with residents, families, staff, physicians, consultants, providers, and governmental agencies, their representatives and the community.

Sunrise Nursing & Memory Care provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.