Receptionist

Sunrise Nursing; Belton (MO); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Healthcare

Dental

Vision

PTO

401K

Job summary

Sunrise Nursing & Memory Care seeks a Front Desk Resident Services Coordinator to welcome new residents, explain facility services and assist with daily preferences. You will resolve questions, liaise with departments, and support discharge planning while ensuring resident comfort and satisfaction.

Ideal candidates demonstrate clear communication, teamwork, and a commitment to regulatory compliance, delivering exceptional service to residents, families, and staff alike.

Qualifications

• Highschool Diploma required.
• Proficiency with Microsoft Office: Word, Excel and Outlook.
• Proficient communication to maintain positive relationships with residents, families, staff and others.

Responsibilities

• Greets new residents and orients them to facility services.
• Resolves resident requests and inquiries to improve service.
• Acts as liaison between residents and other departments.
• Conducts inquiries on resident satisfaction and reports results.
• Identifies and resolves concerns; reports trends to QA committee.
• Coordinates discharge planning with resident, family, rehab, nursing, referrals.
• Arranges for resident consults annually or as needed.
• Role model for superb customer service.
• Supports compliance with Federal and State regulations and survey processes.

Skills

Effective communication

Education

Highschool Diploma

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Job Type: Full-Time

Benefits Offered

• Healthcare

• Dental

• Vision

• PTO

• 401K

Principal Responsibilities

• Meets and greets all new residents to facility; explains and orients residents to facility services such as telephone, cable, dietary preferences, laundry and activities.
• Resolves customer requests, questions and complaints; provides information to improve customer service.
• Serves as liaison between residents and other departments.
• Conducts inquiries on customer satisfaction; reports information using recommended tools and forms.
• Identifies, researches and resolves customer concerns; reports trends to Quality Assurance Committee follows up on customer inquiries not immediately resolved
• Coordinate discharge planning with resident, family, rehab, nursing, referrals to agencies.
• Arranges for consults for residents annually or as needed.
• Serves as role model to foster superb customer service.
• Assists the center in ensuring adherence to Federal and State regulations including participating in survey process and the correction of deficiencies.

Qualifications

• Highschool Diploma required.
• Proficiency with Microsoft office: Word, Excel and Outlook.
• Possess effective communication skills to maintain positive relationship with residents, families, staff, physicians, consultants, providers, and governmental agencies, their representatives and the community.

Sunrise Nursing & Memory Care provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.