Customer Service Representative

Delta360; Baton Rouge (LA); On-site; USD 42,000 - 52,000; Full time

Job summary

Delta360 in Baton Rouge, LA is seeking a Customer Service Representative to support the outside sales and operations teams and customers with prompt service, accurate order entry, and on-time delivery. You will handle quotes, coordinate orders, and resolve issues while maintaining clear communication and CRM proficiency.

The role requires exceptional customer service, strong communication, and the ability to prioritize tasks.

Qualifications

• Exceptional customer service skills and great personality.
• Excellent written and verbal communication skills.
• Ability to prioritize work and apply independent judgement.
• Basic email and PC functions.
• Advanced proficiency in Microsoft Office (Excel).
• Knowledge of common business practices relating to purchase, pricing, terms, shipment, taxes, and payment for products and services.
• Ability to learn and retain product information and position features to customers.
• Self-motivated and results oriented, with strong organizational and interpersonal skills and a proven sales record.
• Oil + Gas industry experience is a plus.
• 3+ years’ experience in Customer Service or related field.

Responsibilities

• Evaluate customer requests for sales opportunities.
• Manage customer orders and quotation files with 100% accuracy.
• Coordinate and expedite customer orders, and ensure requirements are understood and customers are kept informed of issues.
• Maintain a proactive approach to customer complaints, requests to expedite, and other issues.
• Work closely with sales and dispatch teams to facilitate flow of information on quotes, quality issues, deliveries, and customer feedback.
• Provide feedback reports to Main Office and Supervisor regarding customer contacts.
• Learn/Operate CRM (Microsoft Dynamics) with comfort and clarity.
• Follow-up on customer quotations.
• Operate in accordance with company policy and procedures.

Skills

Customer service

Communication

Independent judgement

Self-motivated

Sales experience a plus

Tools

Microsoft Dynamics

Excel

Job description

POSITION OVERVIEW:

The Customer Service Representative will support the outside sales team, operations team and customers with prompt service, accurate order entry, on-time delivery of product and effective issue resolution when necessary.

• Evaluate customer requests for sales opportunities
• Manage customer orders and quotation files with 100% accuracy
• Coordinate and expedite customer orders, and ensure customer requirements are understood and customers are kept informed of relevant issues
• Maintain a proactive approach to customer complaints, requests to expedite, and any other customer issues
• Work closely with sales team and dispatch team to facilitate flow of information regarding quotes, quality issues, deliveries, prospective accounts, competitors and customer feedback
• Provide feedback reports to the Main Office and Supervisor regarding customer contacts
• Learn/Operate CRM (Microsoft Dynamics) with comfort and clarity
• Operate in accordance with company policy and procedures

Description

POSITION OVERVIEW:

The Customer Service Representative will support the outside sales team, operations team and customers with prompt service, accurate order entry, on-time delivery of product and effective issue resolution when necessary.

Essential Duties And Responsibilities

• Evaluate customer requests for sales opportunities
• Manage customer orders and quotation files with 100% accuracy
• Coordinate and expedite customer orders, and ensure customer requirements are understood and customers are kept informed of relevant issues
• Maintain a proactive approach to customer complaints, requests to expedite, and any other customer issues
• Work closely with sales team and dispatch team to facilitate flow of information regarding quotes, quality issues, deliveries, prospective accounts, competitors and customer feedback
• Provide feedback reports to the Main Office and Supervisor regarding customer contacts
• Learn/Operate CRM (Microsoft Dynamics) with comfort and clarity
• Follow-up on customer quotations
• Operate in accordance with company policy and procedures

Requirements

QUALIFICATIONS/POSITION REQUIREMENTS:

• Exceptional customer service skills and great personality
• Excellent written and verbal communication skills
• Ability to prioritize work and apply independent judgement
• Basic email and PC functions
• Advanced proficiency in Microsoft Office (Excel)
• Knowledge of common business practices relating to the purchase, pricing, terms, shipment, taxes, and payment for products and services
• Ability to learn and retain product specific information and utilize to position the features and benefits to customer
• Self-motivated and results oriented, competitive with strong organizational and interpersonal skills and a proven successful sales record
• Oil + Gas industry experience a plus
• 3+ years’ experience in Customer Service or related field