Receptionist

Ascent Healthcare Management; Asheville (NC); On-site; USD 18,000 - 28,000; Full time

Benefits offered by this job

Daily pay

Job summary

Bear Mountain Health and Rehabilitation in Asheville, NC is seeking a friendly Receptionist to handle a busy front desk, answer calls, direct inquiries, and manage mail and supplies. This entry‑level role emphasizes professionalism and patient/customer service.

You will greet visitors, route calls, provide facility information, and support a range of clerical tasks while working as part of the Ascent Healthcare Management family.

Qualifications

• High school diploma or GED required or equivalent related work experience.
• Six (6) months to one (1) year customer service or related office/clerical experience.
• Excellent phone etiquette skills required.
• Effective verbal and written English communication skills.
• Demonstrated basic to intermediate skills in Microsoft Word, Excel, Power Point and Outlook, Internet and Intranet navigation.
• Highest level of professionalism with the ability to maintain confidentiality.
• Customer service-oriented with the ability to work well under pressure. Approachable, flexible and adaptable to change.

Responsibilities

• Identify and participate in process improvement initiatives that improve the customer experience, enhance work flow, and/or improve the work environment.
• Answer telephones or switchboard during scheduled shift.
• Ensure phone calls are redirected to appropriate employee or department.
• Transfer callers to appropriate voicemail when employee is unavailable.
• Provide callers with information about the facility, such as, address, directions, fax numbers, facility/Company website and other related information.
• Receive, sort and forward incoming mail.
• Coordinate the pick-up and delivery of express mail services (FedEx, UPS, etc.).
• Assist in the ordering, receiving, stocking and distribution of office supplies.
• Assist with other related clerical duties, such as, copying, faxing, filing, etc., as needed.
• Other special projects and duties, as assigned.

Skills

Customer service

Phone etiquette

Verbal English

Written English

Confidentiality

Professionalism

MS Word basics

Education

High school diploma or GED

Tools

Microsoft Word

Excel

PowerPoint

Outlook

Job description

NOW OFFERING DAILY PAY! We are pleased to offer a voluntary benefit for employees to access their pay on their own schedule. Work today, get paid today.

Bear Mountain Health and Rehabilitation is a member of the Ascent Healthcare Management family of skilled nursing facilities and rehabilitation centers. We are resident-centered and quality-focused! Our workplace culture is all about uplifting people. If you are looking for a healthcare organization where you can bring your best "you" to work, where you can make a difference, and where you can team-up with like-minded co-workers, then we are also looking for you. Join us!

At Bear Mountain Health and Rehabilitation, we value our employees and provide a great working environment!

Position Description:

The Receptionist will provide general office support with a variety of clerical activities and related tasks. Responsible for answering incoming calls, directing calls to appropriate departments and employees, mail distribution, flow of correspondence, requisition of supplies when necessary, as well as additional clerical duties.

What you will do:

• Identify and participate in process improvement initiatives that improve the customer experience, enhance work flow, and/or improve the work environment.
• Answer telephones or switchboard during scheduled shift.
• Ensure phone calls are redirected to appropriate employee or department.
• Transfer callers to appropriate voicemail when employee is unavailable.
• Provide callers with information about the facility, such as, address, directions, fax numbers, facility/Company website and other related information.
• Receive, sort and forward incoming mail.
• Coordinate the pick-up and delivery of express mail services (FedEx, UPS, etc.).
• Assist in the ordering, receiving, stocking and distribution of office supplies.
• Assist with other related clerical duties, such as, copying, faxing, filing, etc., as needed.
• Other special projects and duties, as assigned.

What you need:

• High school diploma or GED required or equivalent related work experience.
• Six (6) months to one (1) year customer service experience or related experience performing office/clerical duties.
• Excellent phone etiquette skills required.
• Effective verbal and written English communication skills.
• Demonstrated basic to intermediate skills in Microsoft Word, Excel, Power Point and Outlook, Internet and Intranet navigation.
• Highest level of professionalism with the ability to maintain confidentiality.
• Customer service-oriented with the ability to work well under pressure. Approachable, flexible and adaptable to change.