Receptionist

Mercedes-Benz, Infiniti, Subaru Dealership Group; Alpharetta (GA); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Hourly rate based on experience

Paid holidays

Sick time and vacations

Paid training and certification

Bonus opportunities

Medical and dental coverage

Health Savings Account contribution

Disability insurance

Company-paid life insurance

401(k) retirement plan with company匹

Employee discounts on parts/service/ve

Onsite parking

Job summary

RBM of Alpharetta is seeking a Sales Receptionist to warmly greet clients, manage the front desk, and support the sales team with CRM notes and follow-up tasks.

The role emphasizes strong communication, problem-solving, and attention to detail. Training is provided, and the position offers paid holidays and eligibility for benefits at a reputable Alpharetta dealership.

Qualifications

• Experience in a similar front-desk or receptionist role is preferred.
• Strong communication and interpersonal skills are essential.
• Ability to solve problems and keep accurate notes.
• Comfort with using basic American measurement units and calculations.

Responsibilities

• Warmly greet and welcome clients and other guests to the dealership; do not leave the reception desk unattended.
• Maintain customer contact notes in the CRM system and stay organized across tasks.
• Listen actively to clients, interpret needs, and help de-escalate issues to improve experience.
• Proactively communicate potential issues to management and other departments for optimal service.
• Assist sales staff with printing and distributing survey follow-up lists bi-weekly.
• Respond to online reviews with pre-written responses daily.
• Follow company policies and perform other duties as assigned.

Skills

Customer service

Communication

Problem-solving

Mathematical skills

Education

High school diploma

Job description

Job Details

Job Location: RBM of Alpharetta - Alpharetta, GA 30004

Job Category: Admin - Clerical

RBM of Alpharetta is a luxury car dealership focused on providing excellent customer service to clients and taking great care of associates. We know that happy employees make happy customers!

Proudly serving the Alpharetta, Atlanta, Duluth, Roswell, Cumming, John's Creek, Buford, Woodstock, Canton, Forsyth, Fulton, Cobb, Gwinnett, Cherokee and surrounding areas.

Benefits

• Hourly rate based on experience
• Paid holidays, sick time, and vacations
• Paid training and certification
• Bonus opportunities
• Competitive insurance and retirement benefits, including
  • Medical and dental coverage
  • Company contribution to Health Savings Account for eligible HDHP participants
  • Voluntary long-term and short-term disability insurance available
  • $25,000 company-paid life insurance for full-time employees (additional coverage available)
  • 401(k) retirement plan with company match
• Employee discounts for parts, service and vehicle purchases
• Onsite parking

Position

Sales Receptionist

Responsibilities

• Warmly greet and welcome clients and other guests to the dealership; do not leave the reception desk unattended.
• Be an organized and productive multi-tasker, maintaining customer contact notes in the CRM system.
• Actively listen to clients and their needs, interpret body language to exceed expectations, solve problems, and de-escalate issues.
• Proactively communicate potential issues with customers, management, and other departments to provide the best possible customer experience.
• Assist salespeople with printing and distributing survey follow-up call lists bi-weekly.
• Respond to 5-star web reviews with multiple pre-written responses daily.
• Abide by company policy and departmental best practices and procedures; perform other duties as assigned.

Qualifications

• High school diploma (or equivalent) and authorized to work in the USA for any employer.
• Previous experience in a similar role with similar responsibilities is preferred.
• Basic communication, problem-solving, and mathematical skills using American units of measure.
• Physical demands include frequently positioning the body and moving to greet clients and keep the refreshment station stocked; detecting and identifying safety issues; exerting force to move or manipulate objects (up to 20 lbs occasionally, 10 lbs frequently); operating equipment; repetitive motion.

Application Process

Prior to being employed, applicants must participate in RBM's normal screening process which includes completing a full employment application; satisfactory criminal, credit, and driving record checks where applicable; in-person interviews and other inquiries.

Equal Opportunity Statement

RBM of Alpharetta has a diverse drug-free workforce and is an equal opportunity employer.