Receptionist

Talentify; Whitmore Lake (MI); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401K with matching funds

Life Insurance

Employee discounts

Tuition Reimbursement

Student Loan Reimbursement

Job summary

Ciena Healthcare in Whitmore Lake is seeking a Receptionist to warmly greet visitors, answer calls, and provide clerical support to staff. The role emphasizes confidentiality, accurate data entry in the EMR, and orderly sign-in/out procedures for residents, vendors, and visitors.

The successful candidate will have a high school diploma, fast typing skills, solid computer basics, and the ability to multitask in a busy healthcare environment. Training provided.

Qualifications

• Typing speed of 50–60 wpm.
• Basic computer skills required.
• Must pass state and federal background checks.

Responsibilities

• Greet visitors and direct callers.
• Answer incoming calls and route as needed.
• Maintain current patient listings for directing visitors/calls.
• Direct walk-in applicants to electronic application process.
• Organize workload for receptionist on other shifts.
• Ensure vendors and visitors sign in/out per policy.
• Assist Administrator and staff with clerical tasks.
• Adhere to confidentiality requirements.
• Announce emergency codes as required.
• Enter demographic data into EMR as directed.
• Respect residents' rights and dignity in interactions.
• Know emergency and disaster procedures.
• Prioritize tasks and meet deadlines.
• Participate in in-service trainings and facility meetings.
• Pursue continuing education opportunities.

Skills

Typing 50-60 wpm

Computer skills

Education

High School Diploma or equivalent

Job description

Facility: Regency at Whitmore Lake

The Receptionist is expected to represent the company in a positive manner while greeting visitors, answering telephones and directing calls. This employee also provides clerical support to staff as needed.

Join us with an attractive benefits offering:

• Competitive pay
• Medical, dental, and vision insurance
• 401K with matching funds
• Life Insurance
• Employee discounts
• Tuition Reimbursement
• Student Loan Reimbursement

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

The essential functions of this position include the following. This list is not intended to be exclusive or exhaustive. There may be additional essential functions based on the unique nature of the position or environment.

• Answer incoming and direct incoming calls.
• Greet and direct visitors and family members.
• Maintain current patient listing to be able to direct visitors and phone calls.
• Directs walk-in applicants to electronic application process
• Organize work to be addressed by receptionist on other shifts.
• Ensures vendors and visitors sign in and out.
• Ensuring residents sign in and out of the facility as required per policy.
• Provide clerical support for the Administrator and other staff, as directed.
• Adhere to confidentiality requirements.
• Announce emergency codes and instructions over public address system as required.
• Enters demographic information into the Electronic Medical Record, as directed by the Administrator.
• Demonstrate knowledge of and respect for the rights, dignity and individuality of each resident in all interactions.
• Know of emergency and disaster procedures of the facility.
• Demonstrate respect for co-workers and respond to needs of residents by complying with facility policies.
• Demonstrate ability to prioritize tasks/responsibilities and complete duties within allotted time.
• Ability to carry out the essential functions of this job (with or without reasonable accommodation).
• Assure participation in relevant in-service training sessions.
• Attend and participate in facility meetings, as assigned.
• Access continuing education opportunities appropriate to responsibilities.
• Perform other duties as assigned.

QUALIFICATIONS

Education and/or Experience:

• Minimum high school diploma or equivalent.
• Typing proficiency of 50-60 words per minute.

Certificates, Licenses, Registrations:

• None

Minimum Qualifications:

• Computer skills are required.
• Meets state and federal criminal background check requirements.

Ciena Healthcare

We are a national organization of skilled nursing, subacute, rehabilitative, and assisted living providers dedicated to achieving the highest standards of care in Michigan and Ohio. We serve our residents with compassion, concern, and excellence, believing that every one of them is a unique person who deserves our best each day that we care for them. Join us, if you have a passion for improving the lives of those around you and working with others who feel the same way.