Reception Supervisor & Guest Experience Lead

Friendship Village Retirement Community; Waterloo (IA); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Life Insurance

Medical Insurance

Dental Insurance

Hospital, Critical Care and Accident保险

Paid Holidays, Vacation, Sick Days

Flex Spending

401K with company match

Anniversary milestone awards

Employee gym

Employee pantry

Onsite childcare

Job summary

Friendship Village Retirement Community in Waterloo, IA invites an experienced Receptionist Supervisor to join our team. You will supervise the reception staff and handle front desk duties, ensuring a friendly and efficient experience for residents, families, and guests.

The role requires 3+ years in receptionist/office work, supervisory experience preferred, and proficiency with Microsoft Word and Outlook. Full-time with benefits, weekends/holidays required.

Qualifications

• 3+ years of Receptionist/Office experience.
• Prior supervisory/lead experience preferred.
• Proficient with Microsoft Word and Outlook.
• Exceptional Customer Service.
• Applicants are required to pass pre-employment screenings such as background checks, abuse registry check, drug test, physical, and TB test.

Responsibilities

• As a supervisor you will: Supervisor reception team; Creating work schedules; Provide coaching and performance evaluations for the team; Preform other supervisory tasks.
• As a receptionist you will: Greeting residents and guests; Answering a multi-line phone system; Scheduling resident transportation; Scheduling guest and party rooms; Money handling; General office duties; Provide strict confidentiality for our residents, staff and guests; And other duties as assigned.

Skills

Customer Service

Multitasking

Communication skills

Supervisory experience

Tools

Microsoft Word

Outlook

Job description

Friendship Village Retirement Community in Waterloo, IA invites an experienced Receptionist Supervisor to join our team. You will supervise the reception staff and handle front desk duties, ensuring a friendly and efficient experience for residents, families, and guests.

The role requires 3+ years in receptionist/office work, supervisory experience preferred, and proficiency with Microsoft Word and Outlook. Full-time with benefits, weekends/holidays required.