Receptionist Supervisor

Friendship Village Retirement Community; Waterloo (IA); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Life Insurance

Medical Insurance

Dental Insurance

Hospital, Critical Care and Accident保险

Paid Holidays, Vacation, Sick Days

Flex Spending

401K with company match

Anniversary milestone awards

Employee gym

Employee pantry

Onsite childcare

Job summary

Friendship Village Retirement Community in Waterloo, IA invites an experienced Receptionist Supervisor to join our team. You will supervise the reception staff and handle front desk duties, ensuring a friendly and efficient experience for residents, families, and guests.

The role requires 3+ years in receptionist/office work, supervisory experience preferred, and proficiency with Microsoft Word and Outlook. Full-time with benefits, weekends/holidays required.

Qualifications

• 3+ years of Receptionist/Office experience.
• Prior supervisory/lead experience preferred.
• Proficient with Microsoft Word and Outlook.
• Exceptional Customer Service.
• Applicants are required to pass pre-employment screenings such as background checks, abuse registry check, drug test, physical, and TB test.

Responsibilities

• As a supervisor you will: Supervisor reception team; Creating work schedules; Provide coaching and performance evaluations for the team; Preform other supervisory tasks.
• As a receptionist you will: Greeting residents and guests; Answering a multi-line phone system; Scheduling resident transportation; Scheduling guest and party rooms; Money handling; General office duties; Provide strict confidentiality for our residents, staff and guests; And other duties as assigned.

Skills

Customer Service

Multitasking

Communication skills

Supervisory experience

Tools

Microsoft Word

Outlook

Job description

Receptionist Supervisor

Friendship Village is the premier retirement community in the Cedar Valley, servicing retirees from independent living to skilled care. We are a faith based non-profit that believes our residents deserve the very best, most compassionate care possible. Which means we look for the very best employees.

If you have prior supervisory, reception & customer service experience and you enjoy working with the elderly? Friendship Village has the position for you.

Friendship Village is looking for an enthusiastic and dedicated individual to join our Receptionist Supervisor. As the Reception Supervisor you will work as a receptionist along with preforming supervisory tasks for the team. You will provide prompt, efficient, courteous and reliable service in a fast-paced environment that will promote goodwill among our Friendship Village community. You must have good oral and written communication skills as well as the ability to multitask. Responsibilities include:

As a supervisor you will:

• Supervisor reception team
• Creating work schedules
• Provide coaching and performance evaluations for the team
• Preform other supervisory tasks

As a receptionist you will

• Greeting residents and guests
• Answering a multi-line phone system
• Scheduling resident transportation
• Scheduling guest and party rooms
• Money handling
• General office duties
• Provide strict confidentiality for our residents, staff and guests
• And other duties as assigned

Working Hours:

• Full Time position with benefits
• Days vary must be willing to work weekends and holidays

Qualifications:

• 3+ years of Receptionist/Office experience
• Prior supervisory/lead experience preferred
• Proficient with Microsoft Word and Outlook
• Exceptional Customer Service
• Applicants are required to pass pre-employment screenings that could include: Criminal background checks, Abuse registry check, Drug test, Physical, and TB test.

Benefits available

• Life Insurance
• Medical Insurance
• Dental Insurance
• Hospital, Critical Care and Accident insurance
• Paid Holidays, Vacation, Sick Days
• Flex Spending
• 401K with company match
• Anniversary milestone awards
• Employee gym
• Employee pantry
• Onsite childcare