Reception Specialist

TSAOG Orthopaedics & Spine; San Antonio (TX); On-site; USD 32,000 - 50,000; Full time

Job summary

TSAOG Orthopaedics & Spine is seeking a Full-Time Clinic Support role in San Antonio, TX. You will greet patients, verify and update information, process payments, and assist physician teams with scheduling and administrative tasks.

Ideal candidates have at least one year of clinical or customer service experience, strong computer skills, and a reliable, team-focused attitude to support efficient front-desk operations in a fast-paced outpatient clinic.

Qualifications

• Must have a High School Diploma or equivalent.
• Must have at least one-year work experience in a clinical setting, or equivalent experience in a customer service role.
• Must have exceptional customer service skills. Familiarity with insurance benefits is a plus.
• Must be computer literate, with basic knowledge of MS Office products, and general office machines such as fax, copier, etc.
• Must have the ability to multi-task, work in a fast-paced work environment, and demonstrate team cooperation.

Responsibilities

• Greets customers in a polite, prompt, and helpful manner and provides instruction or directions.
• Updates patient information (insurance cards, driver’s license, authorizations, referrals).
• Administers tablets for completion of personal health information including privacy policies and financial policies.
• Collects co-payments, deductibles and outstanding balances such as out-of-pocket expenses.
• Give detailed explanation of benefits and financial agreements.
• Answers phones in a pleasant manner and deals with customer needs expeditiously.
• Schedules follow-up appointments as required by physician teams.
• Enters charges into computer system and prints necessary paperwork for next day clinic.

Skills

Customer service

Multi-tasking

Computer literacy

Team cooperation

Education

High School Diploma or equivalent

Tools

MS Office

Job description

Description

• Greets customers in a polite, prompt, and helpful manner. Provides any necessary instruction/directions. Informs appropriate department/person of customer’s arrival.
• Updates patient information (such as insurance cards, driver’s license, authorizations, and referrals).
• Administers tablets for completion of personal health information including privacy policies and financial policies.
• Collects co-payments, deductibles and outstanding balances such as out-of-pocket expenses.
• Give detailed explanation of benefits and financial agreements.
• Answers phones in a pleasant manner and deals with customer needs expeditiously.
• Schedules follow-up appointments, as required by physician teams.
• Enters charges into computer system.
• Prints charge tickets and necessary paperwork for “next day clinic”.
• Balance daily collections with time of service payment, summary report, and prepares deposit slip.
• Daily: Carries out appropriate actions related to hold and practice buckets.
• Accepts deliveries, logs and distributes to appropriate parties

Position Status

Full-Time

Supervisor

Clinic Manager

What You’ll Do

• Greets customers in a polite, prompt, and helpful manner. Provides any necessary instruction/directions. Informs appropriate department/person of customer’s arrival.
• Updates patient information (such as insurance cards, driver’s license, authorizations, and referrals).
• Administers tablets for completion of personal health information including privacy policies and financial policies.
• Collects co-payments, deductibles and outstanding balances such as out-of-pocket expenses.
• Give detailed explanation of benefits and financial agreements.
• Answers phones in a pleasant manner and deals with customer needs expeditiously.
• Schedules follow-up appointments, as required by physician teams.
• Enters charges into computer system.
• Prints charge tickets and necessary paperwork for “next day clinic”.
• Balance daily collections with time of service payment, summary report, and prepares deposit slip.
• Daily: Carries out appropriate actions related to hold and practice buckets.
• Accepts deliveries, logs and distributes to appropriate parties

Requirements

What You’ll Need

• Must have a High School Diploma or equivalent.
• Must have at least one-year work experience in a clinical setting, or equivalent experience in a customer service role.
• Must have exceptional customer service skills. Familiarity with insurance benefits is a plus. Must be computer literate, with basic knowledge of MS office products, and general office machines such as fax, copier, etc..
• Must have the ability to multi-task, work in a fast-paced work environment, and demonstrate team cooperation.
• Other duties to be assigned as necessary and may vary at times, as needed by your immediate supervisor or as directed by the company.

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