Clinic Assistant OBGYN

HealthPartners; Northern (KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

HealthPartners in Kentucky is seeking a qualified Medical Receptionist to greet patients and manage scheduling, registrations, and demographics information. The role directly impacts revenue through accurate co-pay collection and verification of insurance eligibility.

The ideal candidate will demonstrate strong oral and written communication, data entry proficiency, and the ability to handle multiple tasks in a fast-paced clinical environment.

Qualifications

• High School diploma or GED required.
• Graduate of formal medical receptionist training or equivalent.
• Two years experience as a medical receptionist.
• Two years customer service experience.
• One year data lookup/data entry on computer systems.
• One year customer service experience (phone or in-person) in last five years.
• Ability to organize work under pressure.
• Ability to manage multiple priorities and interruptions.
• Excellent oral communication skills.
• Excellent written communication skills.

Responsibilities

• Schedule and coordinate appointments using the computer-based system.
• Verify patient information and insurance details.
• Check-in patients and collect co-pays or fees.
• Register patients accurately and verify eligibility.
• Coordinate specialty appointments and relay necessary information.
• Maintain timely communication within the clinic and with patients.
• Answer calls and relay messages for follow-up.
• Prepare records for new patient appointments and assist clerical tasks.

Skills

Oral communication

Written communication

Organizational skills

Multi-tasking

Customer service

Data entry

Education

High School diploma or GED

Formal medical receptionist training or equivalent

Tools

Mainframe/PC data lookup

Job description

REQUIRED:

• High School diploma or GED

• Meets one

• Graduate of a formal training program in medical reception, an equivalent program, or a customer service program

• Two years experience as a medical receptionist

• Two years experience in a customer service position

• One year experience using data look-up and data entry functions on a mainframe or PC based computer system

• One year customer service experience either via telephone or in-person within the last five years

• Demonstrated ability to organize work under pressure

• Demonstrated ability to function with multiple priorities and interruptions

• Excellent oral communication skills

• Excellent written communication skills

PHYSICAL REQUIREMENTS:

Ability to sit or stand for prolonged periods of time. Oral and written communications with customers requires adequate speech, vision, and hearing. Proficiency in English is required. Proficiency in other languages may be required. Use of a telephone and computer terminal also requires adequate hand writing and manual dexterity skills.

POSITION PURPOSE:

Service excellence is to be centered on patient care and patient relationships and is the responsibility of all employees. Teamwork is the norm and all employees will be held accountable to work as effective team members. This position is a vital point of contact for a patient entering the HPMG Clinics. This position facilitates the process of scheduling appointments and has responsibility for accurate collection of current financial and demographic information. This position directly impacts revenue collection for the medical group.

ACCOUNTABILITIES:

1. Customer Service

Care for each person as he/she would like to be cared for by:

• Putting the patient first at every opportunity

• Listening to understand each patient

• Showing concern for each patient

• Acting individually and with others to meet each patient’s needs

1. Check-in and Co-pay Administration

a. Check in patients in an accurate and professional manner

b. Identify and accurately collect co-pays or appropriate fees

1. Use computer-based system to verify patient information

2. Understand and communicate benefit changes to members, or refer to appropriate resource

3. Communicate wait times in a diplomatic manner

4. Direct patients to the appropriate care area

5. Prepare reconciliation report

6. Provide patients with appropriate forms, questionnaires, etc.

1. Computerized Appointment Scheduling for appointments

2. Schedule appointments in an accurate and timely manner according to Advanced Access principles

3. Maintain knowledge of appointment scheduling practices

4. Maintain knowledge of appointment scheduling policies and procedures

1. Registration and Verification

a. Complete the registration process, including reviewing the registration information for completeness and accuracy and obtain further information, if necessary

b. Verify insurance eligibility, if necessary

c. Register patients in an accurate, efficient, and timely manner

d. Identify appropriate account type, e.g., Workers compensation, Motor Vehicle Accidents, etc.

1. Specialty Appointment Coordination

• Provide patient with information required to schedule specialty appointments

1. Facilitate timely and accurate flow of communication within the clinic

2. Answer telephone and respond appropriately to the caller

3. Take and relay messages requiring follow-up to appropriate individuals

4. Prepare records and materials for new patient appointments

5. Assist with the clerical duties of the clinic, e.g., faxing information, making copies, etc.

1. Maintain open communication with Appointment Center to ensure patient and provider needs are met

2. Coordinate schedule templates

3. Coordinate emergency schedule changes

4. Coordinate schedule holds consistent with Advanced Access principles

5. Coordinate schedules regarding provider vacation, rounding, and other out of clinic changes

1. General Accountabilities

• Perform other duties as assigned