Front Desk Receptionist

Medi-Weightloss; Winter Park (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Medi-Weightloss is seeking a Front Desk Receptionist to provide exceptional patient service in a fast-paced clinic environment. You will greet patients, route calls, manage EMR check-in/out, and support billing and inventory tasks while collaborating with the clinic team.

The role emphasizes customer service, multi-tasking, and confidentiality as you support marketing efforts and daily operations in a professional setting.

Qualifications

• Must be able to multi-task and provide high-level customer service.
• Demonstrates strong interpersonal skills and confidentiality.
• Ability to work as part of the clinic team within a corporate structure.

Responsibilities

• Greet and acknowledge every patient to provide an outstanding service.
• Answer and route calls using a multi-line phone system; monitor messages and faxes.
• Check in/out patients in the EMR and manage accounts receivable balances.
• Conduct follow-up calls to discuss patient progress and address concerns.
• Refer non-routine requests to appropriate staff; support marketing efforts.
• Maintain filing of patient records and secure financials for services rendered.

Skills

Customer service

Multi-tasking

Critical thinking

Interpersonal skills

Confidentiality

Team collaboration

Job description

Position: Front Desk Receptionist

Reports to: Clinic Manager

Position Overview

The Receptionist works under the direct supervision of the Clinic Manager. The environment is fast-paced and the position is multifaceted. This position is always patient facing and excellent customer service is crucial.

Essential Job Functions

• Ensure that each patient receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every patient, maintaining outstanding standards, solid product knowledge and all other aspects of customer service

• Use a multi-line phone system to answer and appropriately route all incoming calls. Monitor phone line, text messages and fax communications.

• Uses the EMR to check in/out all patient visits. Collect account receivable balances.

• Conducts follow up calls to patients to discuss the patient's progress and address any concerns

• Refers non-routine, sensitive and/or complex requests for information and other inquiries or complaints to the appropriate staff member

• Participates in clinic marketing efforts and provides ongoing support to promote clinic profitability and success

Administrative Job Functions

• Filing patient records in a timely manner

• Accurately and securely maintain all financials for services rendered and products sold

• Responsible for verifying the accuracy of the daily receipts and developing a "daily batch" to be submitted to the Clinic Manager

• Assist with daily monitoring of inventory levels of all clinical and office supplies

• Trains additional staff on daily procedures when requested by the office manager and/or physician

Other Skills/Abilities:

• Motivational skills

• Must be able to multi-task, apply critical thinking skills, and provide highest level of customer service at all levels of the operation

• Interpersonal / human relations skills

• Ability to maintain confidentiality

• Ability to work with as part of the clinic team and corporate structure