Reception & Security Concierge — Onsite at HQ

Mattel; El Segundo (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

Mattel in El Segundo, CA is seeking a motivated Receptionist for an on-site role. You will provide exceptional service to employees, vendors, and visitors, manage calls, and help maintain a secure lobby.

The ideal candidate has at least two years in reception or related fields, strong communication, basic MS Office skills, and a valid CA driver's license. Flexibility to work shifts and holidays is required.

Qualifications

• Two+ years of Reception, Customer Service, Security, or military background preferred.
• High school diploma or GED required.
• Excellent interpersonal skills and the ability to engage employees, clients, and visitors.
• Strong computer skills and understanding of the Microsoft suite to navigate communications and prepare documents for presentations.
• Must have a valid CA driver's license.
• Must be able to obtain a CA Guard card within X months of hire date.
• Must be certified in First Aid, CPR, and Blood-borne Pathogens, OR be willing to obtain certification through training provided by Mattel.

Responsibilities

• Provide exceptional customer service to all Mattel employees, vendors, and visitors on property.
• Ensure security and safety protocols are followed.
• Answer phone calls and transfer as appropriate.
• Provide visitors with information to navigate the building including pointing out nearest amenities and fire exits. Issue visitor passes.
• Maintain a neat appearance of reception/lobby area and inspect common area equipment for good operating condition.
• Support administrative tasks for the security function including data entry, reporting, and data tracking.
• Monitor the lobby to report any suspicious activity or safety concerns to Global Security.
• Adhere to access control standards including badge policy, visitor registration, and badgeing of contractors.
• Assist with IP process surrounding confidentiality and controlled destruction of IP.
• Flexibility to adjust shift times and to work weekends or holidays.

Skills

Reception experience

Customer service

Security awareness

MS Office proficiency

Driver's license

CA Guard card readiness

First Aid/CPR certification

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Mattel in El Segundo, CA is seeking a motivated Receptionist for an on-site role. You will provide exceptional service to employees, vendors, and visitors, manage calls, and help maintain a secure lobby.

The ideal candidate has at least two years in reception or related fields, strong communication, basic MS Office skills, and a valid CA driver's license. Flexibility to work shifts and holidays is required.