Front Desk & Visitor Experience Coordinator

Mattel, Inc.; El Segundo (CA); On-site; USD 38,000 - 50,000; Full time

Job summary

Mattel, Inc. is seeking a motivated Receptionist to provide exceptional service to employees, vendors, and visitors at our El Segundo HQ. You will support security protocols, manage visitor passes, and keep the lobby organized while coordinating with Global Security.

The role requires strong communication, MS Office skills, and a willingness to work a Mon-Fri on-site schedule. Training and guidelines accompany IP confidentiality and access control standards.

Qualifications

• Two+ years of Reception, Customer Service, Security, or military background preferred.
• High school diploma or GED, required.
• Excellent interpersonal skills to engage employees, clients, and visitors.
• Strong computer skills and knowledge of Microsoft Office for presentations.

Responsibilities

• Provide exceptional customer service to employees, vendors, and visitors.
• Enforce security and safety protocols.
• Answer phones and direct calls.
• Assist visitors with building navigation and passes.
• Maintain neat reception area and inspect equipment.
• Handle security admin tasks: reporting and data entry.
• Monitor lobby and report concerns to Global Security.
• Support access control and visitor management.
• Protect confidential IP and comply with Mattel standards.
• Be flexible for shift times including weekends/holidays.

Skills

Reception experience

Customer service

Security awareness

MS Office

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Mattel, Inc. is seeking a motivated Receptionist to provide exceptional service to employees, vendors, and visitors at our El Segundo HQ. You will support security protocols, manage visitor passes, and keep the lobby organized while coordinating with Global Security.

The role requires strong communication, MS Office skills, and a willingness to work a Mon-Fri on-site schedule. Training and guidelines accompany IP confidentiality and access control standards.