Reception-Scheduling Secretary

Samaritan Health Services; Lebanon (OR); On-site; USD 36,000 - 46,000; Full time

Job summary

Samaritan Health Services is seeking a friendly receptionist to support the Rehabilitation department. You will handle front-desk duties, greet patients, schedule appointments, and perform essential clerical tasks to keep daily operations running smoothly.

This role requires clear communication, discretion with protected health information, and the ability to manage multiple tasks in a busy healthcare setting.

Qualifications

• High school diploma or equivalent required.
• Associate degree preferred.

Responsibilities

• Perform front desk receptionist duties and clerical support for the Rehabilitation department.
• Greet patients and coordinate scheduling and information flow between patients and staff.

Skills

Clerical procedures

Communication

Customer service

Time management

Confidentiality

Medical terminology

Education

High school diploma

Associate degree

Job description

JOB SUMMARY/PURPOSE

Performs receptionist duties and clerical support for the department.

DEPARTMENT DESCRIPTION

The Rehabilitation teams at Samaritan Health Services evaluate and treat patients with injuries or conditions that have caused either a decline in physical mobility or functional independence. In addition to acute and swing bed rehab, we offer a variety of outpatient services including sports and orthopedic rehab, pediatric rehab, neurological and stroke rehab, balance and dizziness rehab, wheelchair seating, and neck, back and extremity care.

EXPERIENCE/EDUCATION/QUALIFICATIONS

• High school diploma or equivalent required. Associate's degree preferred.
• Prior experience in reception or customer services required.
• Experience or training in medical terminology strongly preferred.
• Prior experience in a hospital or medical office setting preferred.

KNOWLEDGE/SKILLS/ABILITIES

• Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology.
• Communication - Effective written and oral communication skills to explain complex issues, exchange information between team members, and tactfully discuss issues. Ability to perform group presentations and listen to and understand complex information and ideas.
• Customer Service - Knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction.
• Time Management - Ability to organize, plan and prioritize work to complete within required time frames and to follow-up on pending issues. Ability to perform multiple tasks simultaneously and thrive in dynamic fast-paced environments and under pressure.
• Confidentiality - Knowledge of State and Federal (HIPAA) laws pertaining to confidentiality of protected health information. Ability to comply with laws and maintain confidentiality of patient information.
• Medical Terminology - Knowledge of medical records, procedures and terminology. Ability to read, interpret, and apply policies, procedures, laws, and regulations.

PHYSICAL DEMANDS

• Rarely (1 - 10% of the time)
• (11 - 33% of the time)
• Occasionally (34 - 66% of the time)
• Continually (67 - 100% of the time)
• LIFT (Waist to Eye: up to 54") 0 - 20 Lbs
• LIFT (Overhead: 54" and above) 0 - 20 Lbs
• CARRY 1-handed, 0 - 20 pounds
• CARRY 2-handed, 20 - 40 pounds
• SQUAT Static (hold >30 sec)
• KNEEL (on knees)
• REACH - Upward
• CLIMB - STAIRS
• STAND
• WALK - LEVEL SURFACE
• LIFT (Knee to chest: 24"-54") 0 - 20 Lbs
• BEND FORWARD at waist
• ROTATE TRUNK Standing
• LIFT (Floor to Waist: 0"-36") 0 - 20 Lbs
• ROTATE TRUNK Sitting
• REACH - Forward
• GRASP Hand/Fist
• SIT
• MANUAL DEXTERITY Hands/wrists
• FINGER DEXTERITY
• PINCH Fingers