Dog Daycare Receptionist

Canine Retreat Inc; California (MO); Sur place; USD 2 066 000 - 3 031 000; Plein temps

Résumé du poste

Canine Retreat Inc in Harbor City, CA is seeking a customer service receptionist for our front desk. You will greet clients, book reservations, answer calls, and provide information about services and our facility.

The role requires excellent communication, strong computer skills, and a friendly, energetic personality. Availability for weekdays, weekends, and holidays with flexible hours is needed; experience in animal care is preferred.

Qualifications

• Excellent customer service and communication skills.
• Must be very computer literate and able to operate multiple systems.
• Availability for weekdays, weekends, and holidays with flexible hours.

Responsabilités

• Greet customers dropping off/picking up dogs.
• Check pets in and out as they arrive and depart.
• Answer multiple phone lines and take messages.
• Book reservations and manage scheduling.
• Organize feeding and medications with attention to detail.
• Coordinate with daycare staff to ensure feeding, baths and medical needs are met.
• Maintain 100% client satisfaction through proactive service.
• Keep front office clean and organized; file records.
• Upload daily photo albums to Facebook and assist with daily office duties.
• Handle records and documentation; work with dogs of all sizes.

Connaissances

Excellent customer service

Very computer literate

Strong communication

Description du poste

Job Description

Job Description

Canine Retreat is a busy dog daycare & pet boarding facility in Harbor City, CA.

We are currently looking for a customer service receptionist for our front desk. Previous veterinary hospital experience in a customer service role preferred. Seeking dependable, hard working, energetic individuals that are looking to join The Canine Retreat Family!

Receptionist applicants must be VERY computer literate with EXCELLENT customer service skills. You will be required to speak with clients, sell services, provide knowledge of our facility and offer specials, and answer basic dog behavior/health questions. An upbeat, outgoing, friendly personality is required. All Applicants must be available for weekdays, weekends and holidays with flexible hours.

The duties include but are not limited to the following:

• Greet customers who are dropping off/picking up their dog


• Checking pets in and out as they arrive and leave our facility.


• Answering multiple phone lines


• Booking reservations


• Organize feeding and medications (must be detail oriented!)


• Liaising with dog daycare assistants to ensure that feedings, baths and any medical requirements for the pups are taken care of


• Working actively with our daycare assistants to ensure 100% client satisfaction


• Tidying up the front office area


• Uploading albums daily to our FB page


• Assisting with day-to-day office duties


• Keeping records and documentation


• Must be comfortable with and able to handle dogs of all sizes and breeds.


• Must be able to work holidays and weekends. We are at our busiest during holiday seasons, so the ability to work on holidays is required.


• You need to be fast, efficient, organized, and detailed oriented!!!

Duties may also include:

• Cleaning up after dogs, and maintaining a clean, sanitary environment.


• Basic dog care including: monitoring, bathing, and feeding.

We appreciate all applications but would like you to understand that due to the large number of resumes that will be sent, we will only respond to those best suited for the position. These applicants will have previous job longevity, excellent references, and experience in the animal/customer service field.

Thank You!!!'