Reception

Patient Solutions LLC; San Antonio (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Patient Solutions LLC is seeking a receptionist to be the first point of contact for patients, vendors, and staff in a fast-paced healthcare setting. You will manage front desk operations, assist with scheduling, and handle basic administrative tasks across departments.

The role requires strong communication and organizational skills, with an emphasis on confidentiality and professional patient interaction.

Qualifications

• High school diploma or equivalent required.
• Healthcare, DME, medical office, or customer service experience preferred but not required.
• Excellent communication, organization, and multitasking skills.

Responsibilities

• Greet patients and visitors, assist with check-in, and maintain a welcoming front desk.
• Answer and route calls; respond to inquiries professionally.
• Collect and organize patient documents (IDs, insurance cards, forms).
• Maintain front desk and file daily receipt copies for review.
• Support scheduling: confirmations, rescheduling, communication with staff.
• Assist with insurance verification and benefit checks as needed.
• Prepare daily logs and summaries for leadership.
• Coordinate deliveries, mail, and vendor check-ins.
• Maintain supply inventory and place orders when needed.
• Assist with basic payment collection and receipt reconciliation.
• Support compliance with documentation and company policies.
• Provide general admin support to management and departments.

Skills

Communication skills

Organization

Multitasking

Customer service

Front desk etiquette

Education

High school diploma or equivalent

Tools

EHR systems

Multi-line phone systems

Job description

The Receptionist Support serves as the first point of contact for patients, vendors, and staff. This role manages front‐desk operations, provides administrative support across departments, and ensures a smooth, professional, and compliant workflow within the office. The ideal candidate is organized, customer‐focused, and able to manage multiple responsibilities in a fast‐paced healthcare environment.

Key Responsibilities

• Greet patients and visitors, provide check‑in assistance, and maintain a welcoming front‑office environment.
• Answer and route incoming calls; respond to general inquiries with professionalism and accuracy.
• Collect, scan, and organize patient documents, including IDs, insurance cards, receipts, and medical forms.
• Maintain the front‑desk ensuring all patient receipt copies are filed daily for management review.
• Support scheduling activities, including appointment confirmations, rescheduling, and communication with clinical staff.
• Assist with insurance verification, benefit checks, and documentation requests as needed.
• Prepare daily logs, reports, and communication summaries for leadership.
• Coordinate incoming deliveries, mail distribution, and vendor check‑ins.
• Maintain supply inventory and place orders when needed.
• Assist with basic payment collection and receipt reconciliation.
• Support compliance workflows by ensuring accurate documentation, proper patient communication, and adherence to company policies.
• Provide general administrative support to management and other departments as assigned.

Qualifications

• High school diploma or equivalent required.
• Prior experience in healthcare, DME, medical office, or customer service preferred but not required.
• Strong communication, organization, and multitasking skills.
• Proficiency with office multi‑line phone systems.
• Ability to maintain confidentiality and handle sensitive information appropriately.
• Professional, friendly, and dependable work ethic.