Receiving Coordinator

thibaut; Charlotte (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

thibaut in Charlotte, NC is seeking a Receiving Coordinator to manage receiving dock activities, scheduling, unloading, inspection, and put-away per customer requirements. You will provide professional customer service by phone and email, maintain inventory accuracy, and communicate across the organization.

Responsibilities include handling inbound receipts, addressing quality issues, and acting as backup QA inspector.

Qualifications

• Prior experience receiving and returns.
• Experience in textiles and wallcoverings preferred.
• Familiar with inventory and warehouse management concepts and systems.
• Able to lift to 30 lbs.
• Able to push and pull rolling carts and pallet jacks.
• Excellent verbal and written communicator.

Responsibilities

• Maintains a safe and clean work environment.
• Safely operates equipment including forklifts and order pickers.
• Processes inbound receipts/transfers/returns according to department policies.
• Assures all receipts/transfers/returns are processed per customer specifications within SLA.
• Partners with internal teams to meet/exceed service expectations.
• Provides timely feedback regarding service failures or customer concerns.
• Maintains or exceeds team standards and accountability for results.
• Works with quality department to resolve disputed items/claims.

Skills

Customer service

Communication

Inventory management

Forklift operation

MS Office

Attention to detail

Team player

Time management

Problem solving

Tools

AS400

Infor

Excel

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Receiving Coordinator

Charlotte, NC, US

Position overview:

The position is responsible for:

• All activities on the receiving dock, including scheduling appointments, unloading, receiving, identification, inspection, and put away of new receipts and customer/vendor returns, accurately, efficiently, and according to customer requirements.
• Providing accurate and effective customer service for all internal and external customers over the phone and via email in a professional, courteous, and timely manner. Able to communicate effectively (up and down the organization).
• Maintaining inventory accurately and according to company policies.
• Recognizing quality issues.
• Act as backup Quality assurance inspector
• Escalating safety, quality, and any other issues that may arise during the operation.
• Meet or exceed any productivity standards.
• Participate in all provided training.

Key Responsibilities:

• Maintains a safe and clean work environment.
• Safely operates any equipment, including, but not limited to, forklifts, man-up Order Picker, voice, or RF picking equipment. Able to operate at heights of ~25’ high.
• Processes inbound receipts/transfers/returns according to established department policies and procedures.
• Assures all receipts/transfers/returns are processed, per customer’s specifications, within Service Level Agreements (SLA) (Dock To Stock).
• Partners with the internal teams, as needed, to meet and exceed customers’ service expectations.
• Provides timely feedback to the company regarding service failures or customer concerns.
• Maintains or exceeds the standards that have been set for the team, demonstrates commitment, and is accountable for results.
• Works closely with the quality department to resolve disputed items/claims.

Professional experience:

• Prior experience receiving and returns.
• Prior experience in textiles and wallcoverings preferred.
• Familiar with inventory and warehouse management concepts and systems.
• Able to distinguish colors and patterns (not color blind).
• Able to distinguish colors and patterns (not color blind).
• Able to lift to 30 lbs.
• Able to push and pull rolling carts and pallet jacks.
• Able to stand/walk up to 8 hours per day.
• Excellent computer skills, preferably in an AS400 or Infor environment.
• Must be able to use MS Office, especially Excel and Word.
• OSHA Forklift Certified (Sit-down forklift, man-up Order Picker)
• Must be able to work flexibly within the distribution center’s hours, currently between 7 am and 6 pm Eastern.
• Team player with a can-do attitude who loves interacting with people.
• Excellent verbal and written communicator.
• Effective use and management of time to accomplish goals and tasks.
• Detail-oriented. Ability to pay attention to the minute details of a project or task, butcan move very quickly.
• Ability to maintain a calm and professional demeanor under pressure, in a fast-paced environment.
• Proven ability to build an excellent rapport with fellow employees and customers.
• Dependable, good work ethic, excellent attitude, and inclination to exceed daily goals.
• Acts with a sense of urgency, multitasks, and can remain focused in a hectic environment.
• A sense of urgency while researching thoroughly and providing regular proactive updates so customers are well informed and updated regarding all open issues and pending orders.
• Customer/Client Focus - Passionate about helping customers.