Shipping Coordinator I

thibaut; Charlotte (TX); On-site; USD 42,000 - 58,000; Full time

Job summary

thibaut is seeking a Shipping Coordinator in Charlotte, NC to manage daily outbound shipping for domestic and international orders. The role emphasizes accurate documentation, timely customer service, and coordination with internal teams to meet service levels.

Responsibilities include processing orders, managing shipping paperwork, and ensuring shipments align with customer specifications. The ideal candidate has experience in international logistics, freight forwarding, and forklift operation,

Qualifications

• Experience with international shipping and customs documentation.
• Customer service experience in a fast-paced environment preferred.
• Familiarity with freight forwarders and consolidated shipments a plus.

Responsibilities

• Coordinate and schedule daily outbound shipping, domestic and international.
• Process orders/changes/returns per policies and SLAs.
• Ensure orders, books, samples, etc. ship per customer specs within SLA.
• Produce shipping and customs documents accurately daily.
• Collaborate with internal teams to meet service expectations.
• Handle high-volume email and phone inquiries with timely responses.
• Provide order status and product knowledge updates to customers.

Skills

International shipping

Customer service

MS Excel

MS Word

Forklift experience

Inventory management

Communication

Time management

Multitasking

Tools

Infor ERP

MS Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Non-Exempt Charlotte, NC, US

Position overview:

The position is responsible for:

• Daily coordination and scheduling of the distribution’s outbound shipping process for both domestic and international orders.
• Providing accurate and effective customer service for all internal and external customers over the phone and via email in a professional, courteous, and timely manner. Able to communicate effective (up and down the organization). Oversee activities on the shipping dock to ship orders accurately, efficiently, and according to customer requirements.
• Coordinating/consolidating international shipments for numerous customers and completing all necessary international shipping documentation.
• Work with Supervisor, Shipping and Distribution Management Team to suggest and implement new processes and workflows to optimize International order consolidation and shipping.

Key Responsibilities:

• Responsible for coordination, scheduling, communicating and reporting the daily workflow for shipping activities.
• Processes customer orders/changes/returns according to established department policies and procedures.
• Assures orders, books, sales sets, samples, etc., are shipped, per customer’s specifications, within Service Level Agreements (SLA).
• Produces shipping documents, customs documents; accurately and quickly on a daily basis.
• Partners with the internal teams, as needed, to meet and exceed customer’s service expectations.
• Heavy contact volume via email and telephone; timely responses and stellar follow-up.
• Provides timely and accurate information to incoming customer order status and product knowledge requests.
• Works closely with the distribution team (pick/cut/pack) to assure orders are moving as expected through to shipment.
• Works closely with the sales and service team to assure customers’ needs fully met.
• Provides timely feedback to the company regarding service failures or customer concerns.

Professional experience:

• Prior experience with international shipping, logistics, freight forwarders, and consolidated shipments. Knowledge of tariffs, duties, and payment terms.
• Experienced in serving customers outside of the USA, ability to adapt to cultural differences and personalities.Understanding of different cultures and able to adapt to provide excellent service to all.
• Prior Customer Service experience in a fast-paced environment and serving high end customers preferred.
• Prior experience in home furnishings, textiles, and wallcoverings, preferred.
• Familiar with inventory and warehouse management concepts and systems.
• Strong math skills and problem solving skills.
• Ability to lift at least 60 lbs.
• Must have Forklift Experience.
• Excellent computer skills, preferably in an Infor environment.
• UPS / FedEx / DHL Experience
• Must be able to use MS Office especially Excel and Word.
• Must be able to work flexibly within the distribution center’s hours, currently between 7am and 5:30pm eastern.
• Team player with can-do attitude who loves interacting with people.
• Problem solving/analysis.
• Self-motivated self-starter.
• Excellent verbal and written communicator.
• Effective use and management of time to accomplish goals and tasks.
• Organized and Detail oriented. Ability to pay attention to the minute details of a project or task butcan move very quickly.
• Ability to maintain a calm and professional demeanor under pressure, in a fast-paced environment.
• Proven ability to build an excellent rapport with fellow employees and customers.
• Dependable, good work ethic, excellent attitude and inclination to exceed daily goals.
• Acts with a sense of urgency, multitasks and can remains focused in a very busy environment.
• A sense of urgency while researching thoroughly and providing regular pro-active updates so customers are well informed and updated regarding all open issues, and pending orders.
• Customer/Client Focus - Passionate about helping customers.