Rec Dispensary Associate

Renew Cannabis Co.; Orland Hills (IL); Hybrid; USD 29,000 - 36,000; Full time

Job summary

Renew Cannabis Co. in Illinois is seeking a Dispensary Associate to be the welcoming face of our store, educating customers about products and helping them reach their wellness or recreational goals. You will assist with patient orders, maintain a clean, compliant retail space, and deliver friendly, informative service.

The role emphasizes relationship-building, consistent customer support, and strict SOP adherence. You will handle POS transactions and contribute to a positive company image.

Qualifications

• Records, arranges, and packages patient orders.
• Provide consistent exceptional service for new and existing customers.
• Maintain a basic understanding of the products available within the retail location.
• Follow SOPs to maintain compliant retail experience.

Responsibilities

• Operate POS and process transactions.
• Maintain organized store environment and facility appearance.
• Educate customers about products and accessibility.
• Adhere to store SOPs and compliance requirements.
• Build long-term relationships with customers for referrals.

Skills

Customer service

POS operation

Product knowledge

Communication

Relationship building

Tools

POS system

Job description

The role of Dispensary Associate is more customer service and success than sales. Not only are you the face of our company to our customers but you are the conduit by which new customers learn more about products available to them. It is important to be comfortable as an educator and thrive on connecting our customers with the correct products to achieve whatever recreational or wellness result they are after. It is important for the Dispensary Associate to follow SOP's in order maintain a compliant retail experience as well as take responsibility for the overall cleanliness and appearance of the environment. Awareness and Ownership is key...

• Records, arranges, and packages patient orders
• Maintains an organized environment and facility appearance
• Provide consistent exceptional service for new and existing customers
• Point of sale system entry
• Respond to customer requests for information in a patient and informative way
• Maintain a basic understanding of the products available within the retail location
• Be able to follow best practices established by the store for customer engagement and compliance
• Projects a positive image of the organization to employees, customers, industry, and community
• Ability to build long term relationships with customers for referrals and repeat business