Rec Dispensary Associate

Renew Cannabis Co.; Ironwood (MI); Hybrid; USD 21,000 - 30,000; Full time

Job summary

Renew Cannabis Co. in Michigan is seeking a Dispensary Associate to deliver exceptional customer service, educate shoppers, and ensure a compliant retail experience.

You will be the face of the brand, guiding customers to the right products for recreation or wellness goals. As part of daily responsibilities, you’ll handle patient orders, maintain a clean store, process POS entries, and respond to information requests with patience.

Qualifications

• Customer service experience in retail or dispensary settings.
• Ability to educate customers on products and usage.
• Strong communication and listening skills.

Responsibilities

• Records, arranges, and packages patient orders.
• Maintains an organized environment and facility appearance.
• Provide consistent exceptional service for new and existing customers.
• Point of sale system entry.
• Respond to customer requests for information in a patient and informative way.
• Maintain a basic understanding of the products available within the retail location.
• Follow store best practices for customer engagement and compliance.
• Projects a positive image of the organization to employees, customers, industry, and community.
• Ability to build long term relationships with customers for referrals and repeat business.

Skills

Customer service

Product education

Communication

Relationship building

Tools

POS system

Job description

The role of Dispensary Associate is more customer service and success than sales. Not only are you the face of our company to our customers but you are the conduit by which new customers learn more about products available to them. It is important to be comfortable as an educator and thrive on connecting our customers with the correct products to achieve whatever recreational or wellness result they are after. It is important for the Dispensary Associate to follow SOP's in order maintain a compliant retail experience as well as take responsibility for the overall cleanliness and appearance of the environment. Awareness and Ownership is key...

• Records, arranges, and packages patient orders
• Maintains an organized environment and facility appearance
• Provide consistent exceptional service for new and existing customers
• Point of sale system entry
• Respond to customer requests for information in a patient and informative way
• Maintain a basic understanding of the products available within the retail location
• Be able to follow best practices established by the store for customer engagement and compliance
• Projects a positive image of the organization to employees, customers, industry, and community
• Ability to build long term relationships with customers for referrals and repeat business