Rec Dispensary Associate

Renew Cannabis Co.; New York (NY); Hybrid; USD 28,000 - 33,000; Full time

Job summary

Renew Cannabis Co. is seeking a Dispensary Associate focused on customer service and success rather than hard selling. You will educate customers about products, process orders, and maintain a compliant, clean retail environment.

The role emphasizes accurate POS entry, information delivery, and building lasting customer relationships to encourage referrals and repeat visits.

Qualifications

• Retail or dispensary experience preferred.
• Ability to educate customers on products and uses.
• Strong communication and listening skills.

Responsibilities

• Record, arrange, and package patient orders.
• Maintain an organized environment and store appearance.
• Provide consistent exceptional service for new and existing customers.
• Enter transactions in the POS system.
• Respond to customer requests with accuracy and courtesy.
• Maintain basic product knowledge of in-store items.
• Follow store SOPs for compliance and engagement.
• Project a positive image to customers and community.
• Build long-term relationships for referrals and repeat business.

Skills

Customer service

POS system experience

Communication skills

Product knowledge

Relationship building

Tools

POS software

Job description

The role of Dispensary Associate is more customer service and success than sales. Not only are you the face of our company to our customers but you are the conduit by which new customers learn more about products available to them. It is important to be comfortable as an educator and thrive on connecting our customers with the correct products to achieve whatever recreational or wellness result they are after. It is important for the Dispensary Associate to follow SOP’s in order maintain a compliant retail experience as well as take responsibility for the overall cleanliness and appearance of the environment. Awareness and Ownership is key...

• Records, arranges, and packages patient orders
• Maintains an organized environment and facility appearance
• Provide consistent exceptional service for new and existing customers
• Point of sale system entry
• Respond to customer requests for information in a patient and informative way
• Maintain a basic understanding of the products available within the retail location
• Be able to follow best practices established by the store for customer engagement and compliance
• Projects a positive image of the organization to employees, customers, industry, and community
• Ability to build long term relationships with customers for referrals and repeat business