Rec Dispensary Associate

Renew Cannabis Co.; Carol Stream (IL); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Renew Cannabis Co. is seeking a Dispensary Associate to focus on customer service and education rather than hard selling. You’ll be the face of the company, guiding customers to the right cannabis products for recreation or wellness and ensuring a compliant, clean retail environment.

You will handle patient orders, operate the POS, and build positive relationships that encourage referrals and repeat visits. A friendly educator mindset and adherence to SOPs are essential.

Qualifications

• Must provide friendly, informative customer service and education about products.
• Strong communication to explain product benefits and usage.
• Ability to build long-term customer relationships for referrals and repeat business.

Responsibilities

• Record, arrange, and package patient orders with care.
• Maintain organized store environment and appearance.
• Provide exceptional service for new and existing customers.
• Enter transactions in the POS system accurately.
• Respond to customer requests with patient, informative answers.
• Maintain basic product knowledge of offerings in the retail location.
• Follow store engagement and compliance best practices.

Skills

Customer service

Communication

Education/product knowledge

Relationship building

Compliance awareness

Tools

POS system

Job description

The role of Dispensary Associate is more customer service and success than sales. Not only are you the face of our company to our customers but you are the conduit by which new customers learn more about products available to them. It is important to be comfortable as an educator and thrive on connecting our customers with the correct products to achieve whatever recreational or wellness result they are after. It is important for the Dispensary Associate to follow SOP's in order maintain a compliant retail experience as well as take responsibility for the overall cleanliness and appearance of the environment. Awareness and Ownership is key...

• Records, arranges, and packages patient orders
• Maintains an organized environment and facility appearance
• Provide consistent exceptional service for new and existing customers
• Point of sale system entry
• Respond to customer requests for information in a patient and informative way
• Maintain a basic understanding of the products available within the retail location
• Be able to follow best practices established by the store for customer engagement and compliance
• Projects a positive image of the organization to employees, customers, industry, and community
• Ability to build long term relationships with customers for referrals and repeat business